No WiFi connection on the 2nd floor

Comfortable an big family room (5 people)

Stayed in March 2024

Facility was old and not well maintained although the main things were working. No staff on site. The Hotel did not answer emails to let them know we are arriving 1 day later due to flight delays.

Stayed in July 2023

The bed was extremely uncomfortable and there was no Wi-Fi, despite what the hotel’s description state

Check-in was uncomplicated

Stayed in June 2023

No reception and I only once saw someone who seemed to be running the hotel. It was a bit impersonal and the whole place felt as if it had seen better days.

The room was as described and provided me with a fairly comfortable and secure place to stay for a couple of nights, which was what I wanted.

Stayed in June 2023

Very lacklustre decor. Some weird stains on the walls.

Reasonably priced

Stayed in November 2022

no check inn after 10pm as I got late there after 10pm so I have to get another hotel for 1 day. the corridors are very dark after 5pm. thanks

location was feasible and close to bus stop.

Stayed in November 2022

My shower head was broken, there was some dirt under the bed even after I required the room to be cleaned, the WiFi did not work really well, the instructions on how to access the hotel were in German (I know it is on me - I should know German! But for some foreigners who are in Germany for the first time this could be an issue).

The owner was available to my calls and SMS, the room was quiet, there was space in the room for everything, I could pull the blinds and regulate the light quite well, the location is quite good also.

Stayed in September 2022

No soap nor shampoo in the shower.

Price & location. Easy and fast check-in and check-out.

Stayed in August 2022

Hard to get in with puschairs , contactless check in, would have preferred someone in person

Good location

Stayed in June 2022

Very basic rooms that don't have any ambiance. Not much to do in the neighbourhood.

Friendly and helpful staff, not expensive, free parking.

Stayed in October 2021

TOILET DOOR IS GLASS THAT YOU CAN SEE THROUGH! I think the hotel should change the toilet doors as soon as possible, I was unable to go to toilet freely, it is like the door doesn't even exist. I was travelling with friends and it was not comfortable for any of us.

comfortable beds, room very clean and specious and very quiet. Not far away from the center, easily done by foot..

Stayed in July 2021

Getting inside the room was very difficult no proper guidance

The room was clean

Stayed in January 2024

We were not allowed to enter premises although we paid.

N.A.

Stayed in November 2023

Stay away, stay away, stay away!!!! Is just a nightmare you would not want for you or your family!!!

There is nothing to like about this so called “hotel”. It looks like army barracks fro outside as after we booked and payed for 3 rooms (around 22.38 ) and asking for check in 22.00 to 23.00 nobody was there to let us in . We stood the night in the cold outside with children talking with an answering machine 6 adults and 3 children. No one to talk. While we were waiting another family was taking trips around the building as they were left outside also. No answer from booking.com also, not sure if we will get the money back as it was non refundable. Is just a nightmare. I would advise to stay away. Is just pure evil.

Stayed in December 2023

Here I can write a lot more than 3 sentences. The prices are for 3 star hotel, but the bed sheets and towels were dirty, cold in the room. The bathroom was dirty, but I couldn't use it anyways because there wasn't any type of heating in the bathroom. Also the bathroom floor were stainted.

Absolutely nothing, I do not recomend.

Stayed in November 2023

When the room is supposed to have a new guest, it must be cleaned and ready, that was not my case and I had to wait till cleaning.

The location was in the center and close to all facilities. The best thing was check in. The pin code and the room number were sent to us by sms and no special check in was not required that was good for us as we arrived in early morning. Similarly no special check out was needed that made our stay super easy. The cleaning was upon the request and very effective.

Stayed in November 2023

The hotel offered no breakfast and there was no internet. There was no hotel staff present on location, not a single person! A manager (or owner, I am not sure) was available on the phone but he told me he was physically in Austria and would not come to attend to any problems that occurred during my stay. One major problem occurred at the very end of my stay. The hotel parking lot entrance bar was open when I drove in, but shut when I had to drive out. Calling the manager/owner was useless because he was away. He did absolutely nothing to help me drive out except recommending that I should stop a random car on the road and somehow persuade its driver to start entering the parking lot so that the bar would open again, during which time I could quickly drive out. This helped, but why the hell should I have had to put up with all this inconvenience and waste of my time?!! The manager/owner sounded unfriendly, unhelpful and unprofessional. He took my money alright, but was not there to deliver the service in full. He never apologised for inconveniencing me, citing instead staff shortage for which he blamed German politicians and the general state of disrepair in Germany as he saw it. I strongly recommend booking.com to de-list this hotel and fine it if possible.

The location was convenient for the purposes of my trip. I did not like anything else, and there were things I intensely disliked.

Stayed in September 2023

Easy Check in on a Saturday evening, great communication with the personnel, and very quiet room. We even got the reqeusted baby bed

Stayed in August 2023

Had problem with the automatic door, which did not work properly and I cannot leave for two hours. Nobody was available for help, nobody replied to the phone and nobody turned up at the reception although they advertise themselves available from 7 in the morning. In this hotel, if you are in trouble, you are on your own - at least on Sundays.

Stayed in July 2023

Easy to find, close to the highway, spacious, clean. The bed was very confotable. The very friendly and helpful stuff is a plus (I booked and arrived after the schedule and they found a way to help me, vielen herzlichen dank dafür!)

Stayed in July 2023

Horrible experience, travelling with a child and an elderly. Did not receive the code for the late check-in, no response, and no apology. I had to pay for additional accommodation, which had 24-hour reception. I usually do not write negative feedback, but I do not want anyone else to experience this. Hope for an improvement.

Stayed in July 2023

Nothing.

Really easy check-in, perfectly adequate room, and very calm comfortable neighborhood. Bonus: the nearby bakery is really good (Bäckerei Café Ebner Kumpfmühl)!

Stayed in May 2023

The hotel walls were so thin that I could hear phone alarms and people yawning in the next room at 5 in the morning. The pillow on the bed was so thin I felt I slept on an empty pillowcase. The shower knob was very difficult to turn on and needed even more strength to turn off, making it difficult to even take a shower. The room had no curtains, only blinds on the outside that didn't cover the windows completely, so anyone from the parking lot could see inside the room. As far as safety features are concerned, the smoke alarm was sitting on the windowsill with the battery half-out of it. There was no staff at reception during any of the time I was there, and that was problematic for a number of reasons. The pin code needed to enter the building wasn't the one I was emailed in the booking confirmation, so I had to call the hotel number to get the right one. The man who answered was very curt and seemed annoyed that I had trouble entering the building. The wifi password wasn't displayed anywhere, so instead of calling the hotel number and dealing with that curt man again, I didn't have access to the Internet while I stayed there. Also, I ran out of toilet paper, and there was no one at the reception who could ask to bring me more. The room seemed relatively clean, but there were hairs on the bed and in the bathroom. All in all, an unpleasant stay.

The hotel was relatively close to the Central Station and the City Center.

Stayed in May 2023

The hotel was totally un-staffed during my three-day stay. I went in and out of the building typing a passcode on a keypad. I picked up and returned my room key at the front desk without any staff present. It was impossible for me to communicate with anyone at the hotel before or during my stay. I was lucky to have a friend who lives in Regensburg who could phone the hotel reception number. I never received any written communication from the staff, despite my frequent messages, sent using both the Booking.com app and by email. The person who spoke with my German friend on the phone said they could not speak English, despite English being included as a language spoken in the list of hotel amenities.

Stayed in May 2023