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Rankestraße 3, Charlottenburg-Wilmersdorf, 10789 Berlin, Germany
15 August 2016
8 August 2016
눉No elevator to the rooms. Hotel is only located on upper floors of an old building. After a long day we came back to the hotel to find the main entrance was locked. An exasperated guest said it happened twice to her already. We tried ringing the doorbell but no response. Finally we were able to get inside the building when another guest happened to go out. The front desk staff was not hearing the doorbell, she was oblivious to the 6 guests waiting outside the building in the rain. Worse she did not speak English so there was no point to argue. The next day upon checking out we complained but we were told that normally that does not happen. No apologies. Front desk staff not hospitable. For this kind of treatment it was not worth the price.
눇Location was very convenient. Room was clean and spacious. Breakfast was good.
9 August 2016
눉Personel is too rude. They are not interested in the customer's needs and requirements. Wifi is not working properly. Breakfast room is too small and you have to wait minimum half an hour in the queue to have a seat.
눇The location is good if you want to do shopping. Otherwise it is very far away from the city center
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