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Lantzallee 12, Lohausen, 40474 Düsseldorf, Germany
3 July 2016
눇The room was very clean and cosy. The free shuttle service was very useful, they picked me up from the airport very quickly after calling,in less than 5 minutes and in the morning they took me to the airport at 4.30. I would totally recommended it!
2 July 2016
눉I have only ever written one bad review on booking.com, I hate writing bad reviews and generally don't do it. We were arriving after a 12 hour flight from Tokyo, we left Tokyo at 7am and I didn't check my email before we left. We arrived at 4pm (German time) at the airport and I thought that if we stood at arrivals the hotel would come and hold a sign with our name, no one came and so we wandered round the airport trying to find the driver. I then managed to get online and phoned the hotel. I found the lady hard to understand on the phone and she seemed to be angry with me about that. We eventually found the driver but this was after almost an hour of phone calls and searching. When we got in the car I apologised and was met with silence. The journey to the hotel was very awkward as I could tell the driver was annoyed with us. When we arrived at the hotel the lady who was there was very angry with us, very short with us and made us feel really awkward. She pointed to the screen to show an email she had sent with the meeting point and I tried to explain that I hadn't seen my emails so wasn't sure where to meet her. I told her we had been on a pane for 12 hours but she didn't listen to us. I now realise after reading other reviews that she doesn't speak or understand fluent English as she's Russian. We went to our room and decided that we would have no further contact with the staff as we were both feeling upset and uncomfortable. We tried to get online but the signal was really bad and wouldn't stay on for more than a minute at a time. The TV only seemed to have 3 stations and all were in German so we decided to head out for dinner. We would usually ask for a recommendation but didn't want to talk to the staff so just went a wander. We found a lovely Greek restaurant called Ikaros and had a delicious meal there. We came home after the meal and just went to sleep as there was nothing to do in the room and we were so tired.
눇We liked being picked up to and from the airport, this was the main reason we picked the property. We loved the amazing restaurant Ikaros which was the highlight of our one night in Dusseldorf. We were there as it was where our flight from Tokyo connected to our flight to Glasgow.
23 June 2016
눇The staff very helpful ,near the airport and free shuttle and breakfast although our flight was very early.
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