Kurfürstendamm 25, Charlottenburg-Wilmersdorf, 10719 Berlin, Germany
#43 of 523 hotels in Berlin
Guests' ChoiceBased on 548 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
8.9
Value for money
8.2
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 18, 2024
Suzanne
IrelandCan be a little noisy in the rooms with trains running all night (which you get used to) and the club nights running in hotel bar you can hear (harder to get used to). Staff can seems a little abrasive. There was a deposit of €400 taken upon check in which was a lot more than expected. I couldn’t see any mention of this on the booking. So ensure this won’t interfere with your money for your trip. They did let me split it into 2x 200 for 4 days. It’s extremely expensive for food and drinks which I guess one can assume in a 5 star hotel Tv and tv remote were very slow. The remote barely worked, had to press button multiple times for it to pick up signal. Volume/ sound settings is also very loud for bass and music, quiet vocals so you feel like you’ll be annoying your neighbour watching tv if you have anything at a volume above 10! I got a knock on door late at night saying they were room service when I hadn’t ordered room service (I asked through the door). I rang reception just to flag as the person knocking didn’t really apologise or explain they just walked away when I said no. Probably a genuine mistake of room number the person knocking should have been a bit more enthusiastic to apologise and explain as it was a bit unsettling in a room alone late at night (around 11pm. Only small glass bottles of water in room, should be big ones.
Beautiful building and interior design throughout the hotel and location is very handy. Lovely luxury touches including Maison Margiela towels and robes. Bed matress very comfy. Handy location near a main train station and a tonne of shops. 12pm check out time is great
Stayed in March 2024
Reviewed: March 7, 2024
Michael
United States of AmericaN/A
Great location and nice rooms with friendly staff. Great nightlife scene at the bar.
Stayed in March 2024
Reviewed: March 4, 2024
Ema
Czech RepublicWe have stayed in the Hotel Zoo for a weekend while travelling to a concert of the AIR / french band. We wanted to stay nearby the venue, which was Theater des Westens, and this was just a perfect choice. The hotel had a lovely scent and the lobby and room itself were very cosy and pretty. As both I and my friend (whom I have travelled with) are lovers of quirky decorations, we really enjoyed the vibe of the hotel. We didn't go to the Grace bar, so I cannot say any word about it, but the hotel was very suitable for us.
Stayed in March 2024
Reviewed: March 4, 2024
Wolfgang
Monacocosiest hotel rooms in the city. Best location.
Stayed in February 2024
Reviewed: March 1, 2024
Watsamon
Hong Kongomg hotel's bar is super good, breakfast awesome, room was very nice, comfy bed, decoration and all amenities are nice, I even took unused amenities back with me, I seldom did tho, would definitely come back
Stayed in December 2023
Reviewed: February 25, 2024
Pat
United KingdomNoise from music in the evening - had to ask to change rooms - which they did for us no problem
Comfortable room Staff very helpful Good location
Stayed in February 2024
Reviewed: February 25, 2024
Michal
PolandNic
Wszystko na super poziomie
Stayed in February 2024
Reviewed: February 24, 2024
El
EgyptNothing actually
It is cozy in a great location, clean and has a very nice bar
Stayed in January 2024
Reviewed: February 13, 2024
Simon
LuxembourgIt was too loud as you good hear the trains
Location
Stayed in February 2024
Reviewed: February 3, 2024
Libby
United KingdomNothing
Super looking hotel with great attention to detail in its cool decor. Very attentive and friendly staff. Extremely comfortable rooms with superb showers and underfloor heated bathrooms! Luxury. Great breakfast and lovely bar area with cool DJ on Wednesday night.
Stayed in February 2024
Reviewed: January 30, 2024
Barrie
United KingdomNothing.
Such a beautiful hotel. Room was spacious with all facilities you could need. Fantastic shower. Extremely comfy bed. Excellent staff. Especially Alexandra. Great job.
Stayed in January 2024
Reviewed: January 21, 2024
Andrei
MontenegroLocation is superb - in the heart of K-Damm. Design of the interior is something special. I really enjoyed working in the lobby.
Stayed in January 2024
Reviewed: January 16, 2024
Paula
CroatiaThey didn’t have slippers in the room and the floors are cold☹️
Modern and cool hotel in the best location in Berlin at Ku’udam. Rooms were really nice and clean, we get upgrade to a bigger room and it was amazing. We would come back.
Stayed in January 2024
Reviewed: January 15, 2024
Tatjana
SerbiaWe didn’t have paid breakfast. We took an a la carte breakfast. Whatever we ordered ( soft boiled egg, continental breakfast, an orange juice…) we waited too long, so every our breakfast lasted almost an hour. One day it happened that the waiter (the young boy) brought me a boiled egg and while he was putting it on the table it fell out almost in my leap and he started laughing. I don’t know if it is the lack of the stuff or what. Our previous stay ( june 2022.) was completely different experience. We were in a hurry when we checked out so I didn’t check our hotel bill. When I came home it turned out that we paid for some water ( which is compenentary) and some snack from the mini bar which we didn’t consume. It’s not that I’ll bankrot because of it amount ( we left much more money at the hotel as a tip), but it doesn’t make you feel good.
The room, the location, The Grace restaurant… were exceptional. This hotel have probably the best coffee in the whole Berlin. The bar is great and is one of the top places for going out.
Stayed in December 2023
Reviewed: January 12, 2024
Huberdina
United KingdomWe did one morning breakfast in the hotel and that was not money worth while. We should have ordered from a la cart but realised this after taking food from the buffet. Its not a lavish buffet. Very standard options. But all fresh and staff was lovely.
The location is fantastic. 10 minute walk from the train to the hotel coming in a straight line from the airport< Everything can be done by foot. The area is super nice with great german restaurants and lovely shops. The hop on hop off bus stops in front of the hotel.
Stayed in December 2023
Reviewed: January 5, 2024
Julsy27
South AfricaThe noise from the ground floor was unbelievable. We stayed there two nights - one of them being NYE - but the night before NYE was somehow worse. While the room has solid walls, so you can't hear what's going on in the room next to you, you can hear every note and every thump of the bass from the music on the ground floor. So for a light sleeper and an insomniac, this wasn't great.
The room was cute and cosy - the art on the wall was a little weird, but overall the room was comfortable and had nice amenities.
Stayed in January 2024
Reviewed: January 2, 2024
Miesha
United KingdomWhen ordering food in the room, the menu on the tv shows a cheaper price and I felt the room service charge was over priced and this charge was not clear. Also, the painting in the room would be inoffensive if I had travelled with adult but with a child, it felt a bit uncomfortable having en explicit painting.
Overall had a fantastic stay, the hotel was clean, the staff were friendly and it was a great location. My son and I will not forget our trip and would recommend.
Stayed in December 2023
Reviewed: January 1, 2024
Henry
United KingdomOn the side of the hotel we were staying on there was some regular train noise and a little bit of noise in the mornings coming from upstairs. The room service options could have been better for vegetarians.
Fabulous, eclectic decor throughout the hotel, extremely helpful and welcoming staff, very efficient room service, great location, wonderful bar, spacious modern rooms with great facilities, comfortable beds, superbly decorated for the holiday season.
Stayed in December 2023
Reviewed: December 28, 2023
Magdalena
PolandI love this hotel , the best in Berlin. Personnel is amazing. Breakfast delaciouse . Everything is top
Stayed in December 2023
Reviewed: December 19, 2023
Derek
United KingdomThe shower seal leaked and flooded the bathroom.
Beautiful hotel in a great location close to the station. Breakfast was great and a lovely bar too.
Stayed in December 2023
Reviewed: December 15, 2023
Gary
United Kingdomnothing.
Gorgeous hotel, beautiful room, superb bathroom and a brilliant location. Very christmassy as well, which I love at this time of year.
Stayed in December 2023
Reviewed: December 12, 2023
Vaughan
United KingdomThe hotel had a good vibe. Staff are very good. The bedroom was a ‘petit’ and although small it was more than adequate with excellent bathroom facilities. The Grace restaurant was exceptional. One of the best evening meals ever! Location is perfect.
Stayed in December 2023
Reviewed: December 11, 2023
Jan
NetherlandsIt seems like the hotel was still getting up to speed, many small details were not right. The entrance was hard to find, no clear place to drop of lugage, no option to reserve parking space, mistakes with the bed arrangements, long waits in cafe and breakfast.
The breakfast option on a-la-carte were excellent. Nice atmosphere. The car park directly behind the hotel is very convenient. Staff was very friendly.
Stayed in December 2023
Reviewed: December 11, 2023
Julie
United Kingdomfunky and very comfortable with exceptional location
Stayed in December 2023
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