No restaurant at facility. Had to ask for a kettle to make a cup of tea/ coffee. Upon check out there was no one present. No TV in room

A staff member kindly provided ground coffee, milk and sugar. This staff member was the most pleasant individual at the hotel. The room was always clean and towels provided daily.

Stayed in April 2024

some food service would have been nice, like a snack or coffee bar

the staff was so kind and helpful, made us very comfortable

Stayed in February 2024

The dated and sparse amenities, only two lounge chairs for the entire complex. Our “suite” had a half fridge and a microwave, no stovetop nor coffee maker, a table to use as a counter, no kitchen sink. PBH has to update their listing information on Booking.com as it is misleading; it states one thing and a different paragraph says the opposite.

Location, location, location, right on a wonderful beach! Swim-able and walkable, water temperatures amazing! Beautifully kept grounds with very accommodating staff, very good security. Easy walking distance to several restaurants in Picard, the actual location of Portsmouth Beach Hotel. This was important as there are not any cooking facilities in the rooms.

Stayed in February 2024

Did not like the room. It was more shabby shabby than shabby chic. Extra bed was small, low and uncomfortable. Towels were frayed and of poor quality. The whole hotel requires refurbishment. The restaurant was closed, which proved a great inconvenience, considering that there was no cooking facilities in the room or any means to prepare a simple meal.

The staff were great. Friendly and accommodating. Supporting us to negotiate ordering taxis, booking excursions and arranging beauty treatments. They took time to get to know us, we were a large group. Even going as far as to know when each party was checking out and time of their flight 👍👍

Stayed in February 2024

The amenities in the room.

The location is great.

Stayed in February 2024

The regular roms could use an update or at least some nice (!) pictures in the Wall and/ or colourful curtains and decorating cushions to make them a little inviting.

Right by the beach Nice helpful staff Snorkeling right there The littke huts by the beach are great

Stayed in October 2023

Unfortunately I timed my stay badly as the hotel was having a refit to the restaurant/bar so I cannot comment on that. The room itself was very basic and averagely clean okay for the price, could do with a kettle and some kitchen utensils to use with the microwave.

The staff are very friendly/helpful and the location in Portsmouth is perfect just on the edge of town. The hotel sits right on the beachfront ideal for swimming, snorkelling and perfect for watching the setting sun. There is a reef right next to the pier you can spend hours snorkelling and observing the marine life, the hotel lends out snorkelling gear for free.

Stayed in July 2023

We really didn't sleep much, unfortunately. The beds were highly uncomfortable and we had many issues with the a/c units and the refrigerators in the room (some of our food spoiled because they weren't working). The staff did their best to try to help but in the end, we still went without specific amenities. I wanted to really love this place (I've stayed in the beachside cottages before and had a better experience), but those basic necessities did cause discomfort. I suppose you get what you pay for here; lovely location, great on the budget, but not the highest in comforts.

The location was absolutely wonderful - what a beautiful, peaceful view to wake up to in the morning. The staff were all friendly and as helpful as they could be. The grounds were very well-kept and it was lovely to see the many fruit trees.

Stayed in June 2023

The cottages need to be sealed more tightly to prevent small animals and insects from entering the building

Location and staff were very good .The beach is close and convenient. Area is always neat and tidy

Stayed in June 2023

A quiet place to stay with a public beach

Stayed in April 2023

the shower and the rooms could be modernised

The receptionist was very welcoming and helpful, happy to advise on the local area

Stayed in January 2023

Un organised car park no space kept at the end for vehicle to turn around . our driver has to reverse vehicle all the way back to main road more than 900m.

Nice place near beach with all necessities . lovely staff, good value for money .

Stayed in December 2022

The location

Stayed in August 2021

The fact that the communication skills are not good. I was there for five whole days n no one never came to check on me.

The quietness of the room n one cud sit outside of their room

Stayed in July 2021

Ac was not working good and the tolit

The customer service

Stayed in April 2021

My money you'll toke off my card n declined my payment I want it please

Stayed in April 2024

It's not new, but that is what I like.

Very nice place at the beach; warm shower, airconditioning, nice bed, nearby shops and restaurants, big room

Stayed in March 2024

The rooms are in need of serious upgrade-the first room I was placed in was musty. When I turned on the pipe in the bathroom, the water was initially brown. The ac was making a noise and not very cool and the fridge & microwave did not seem to be working. Thanks to Vernelle who arranged a room change. The next room was tolerable. Note there is no TV or phone in the rooms and no full length mirror. Toiletries are the bare minimum-towels, toilet paper & bar soap. It was far from the capital (about 1 hour/1h 15 minutes) so if in attendance like I was for the World Creole Music Festival-it is quite a journey back & forth.

The pop up restaurant was great-the food was tasty & well presented. Kudos to the chef & staff-they we're very welcoming-Marva, Keanne, Alicia(hope I got the names correct). The service & food at the restaurant were the positive highlights at the hotel. The staff made all attempts to facilitate requests for transportation & room issues.

Stayed in October 2023

No tv in the room (which I agreed to during booking) but spotty wifi which meant I couldn’t watch Netflix so my nights weee terrible

Beautiful beach view but it’s an island so…..

Stayed in October 2023

Nothing

Staff was phenomenal. Extremely caring and very quick to attend to our needs.

Stayed in August 2023

Rooms were awful you couldn't even call it student accommodation

Location

Stayed in June 2023

I would have liked to eat at the hotel's restaurant but it was not functioning at the time. I sourced for food (very tasty food from Green Light Restaurant) in the town centre.

I stayed in a room with a balcony overlooking the ocean 🌊 and went to sleep each night with the rushing sounds of the waves...It was a dream come true! I enjoyed sitting on the plastic adjustable lounge beach chair, observing the ocean's ripples and waves, and enjoying the beautiful scenery of the island 🏝️ The staff were friendly, helpful with information on places to visit on the island, and very respectful.

Stayed in June 2023

The bed in the room was very comfortable. Facilities absolutely poor.we had a fridge microwave 2 glasses and that was it .no tea making Facilities or plates etc.what is the point of a microwave? We asked for a kettle which we got and was told the room we booked came without a kettle. We also had to buy 2 mugs and borrow a spoon. The room was so basic we couldn't make a coffee after travelling for 15 hours.very disappointed. Definitely not worth the money we paid I think it was 1200 $ American at that.Its only saving grace was the location. That was excellent. And no I wouldn't stay there again. Sorry.

The location was amazing couldn't fault it and the onsite restaurant was great. The restaurant was Good value for money and right on the beach .very romantic. The reception staff were so helpful as my case was lost for 2 days. All the staff were really polite.

Stayed in May 2023

There were 2 large dogs running free around the complex.. as I was on crutches they caused a problem.

Cottages were comfortable and nicely situated close to the beach. The staff were friendly and tried to assist. The hotel did move me to a more accessible room when I was on crutches week 2.

Stayed in March 2023