The pool is more like for kids

Very clean and the bed was amazing

Stayed in April 2024

feel that the overall is positive

still one of the best hotels in town. and still have great food and wonderfull spa

Stayed in February 2024

This hotel is a bit removed from most of the tourist attractions. The price is a bit high, considering the location and that it is only a slight improvement over several of the other hotels along the Malecon.

This is probably the best hotel along the Malecon (waterfront) in Santo Domingo. It's within walking distance of all of Gascue. However, it is a bit of a hike from the Colonial Zone. Clean, modern, and well run.

Stayed in March 2024

The food at Luna restaurant. Orderd the shrimp with black rice both things did not taste like much and were very dry.

Room was good. Shower was not good water goes everywhere. Breakfast was Ok. Pancakes were bad so was the bacon. Pool was good. Luna restaurant food I did not like.

Stayed in March 2024

Their never told me my breakfast wasn't include

People in the floor was very polite

Stayed in March 2024

The staff was real nice and the rooms very clean

Stayed in February 2024

We found it hard to access the tennis courts. Initially we were told it wasn't available till 6pm. Later when we arrived to play we were told there is a strict footwear protocol therefore we couldn't play. Bar service could have been better. Staff did not pay attention when we were ordering, as a result 2 out of 3 drinks were not what we asked for. Double beds seemed too small for 2 adults. They were more like large singles.

Spacious hotel with a lot of character, located in beautifully maintained grounds. The 3 'pods' by the pool are lovely. Reception staff were very friendly making recommendations for places to visit. Breakfast was amazing. So much to choose from and served till 11a.m. Included a detox drink which I've never seen before. Hermes was very helpful. Thank you

Stayed in January 2024

Superb breakfast great location great pool.

Stayed in January 2024

N/A

Always clean location is close to restaurants in the city

Stayed in December 2023

It was all good

Excellent service from the moment we arrived. The room was very nice, amazing view. Breakfast was delicious and the staff really friendly and attentive. It was a really nice experience, definitely coming back and would recommend to anyone.

Stayed in December 2023

Everything was good, warm customer service, and comfortable rooms. We had a small issue with room service and they did solve it immediately no complain at all.

Stayed in December 2023

The breakfast cost about 50% more than the price quoted to me on my reservation (before taxes and service charges). The restaurant and room prices are good, but the added 18% tax, 10% service charge, + any tips you give quickly add up. But that is not the fault of the hotel, that is just a nationwide thing. Plan for that when visiting the DR.

The hotel was nice, modern, and clean. Plenty of space for cars to pull in front for check in. The room was huge, well laid out, modern, comfortable, and clean. Loved the comfort of the huge bed too. The staff was super friendly. The TV had a lot of English language channels to watch too. The breakfast was very good with a lot of different items to satisfy anyone's taste. The main restaurant had a good menu that was reasonably priced with good service. The hotel staff / housekeeping do perform periodic health & welfare checks of guests in the rooms, especially if you seem rather too quiet and dismiss housekeeping services. I did not mind and appreciated them checking up on me. I was at the end of a high paced couple weeks of travel and just wanted to sleep in a nice bed and not be disturbed. I felt very safe there.

Stayed in November 2023

Rafael at the front desk went above and beyond.

Stayed in November 2023

Restaurant not equipped with enough staff to handle large crowds. We were there during really bad weather which forced us to stay inside, the wait for the restaurant was long, staff was rude and waited super long for drinks and food.

Clean and accessible, in the middle of the city.

Stayed in November 2023

Breakfast was not consistently good during my stay, some days, the options available (breads and fruits for instance)weren't fresh

Pool, room space, and the business center

Stayed in November 2023

the food was pricy,got to work with that and more variety

breakfast was very good indeed

Stayed in October 2023

Everything was awesome. The staff was excellent.

Stayed in August 2023

The Renaissance Jaragua is a second home to us where we come conduct business and also enjoy quality time amongst family. The hotel and it's ground are always kept clean and beautiful. The ocean view from the hotel is breathtaking. All the staff are amazing as is all the food, beverages and entertainment! The Jarauga is perfectly situated in the heart of Santo Domingo directly across from the Malecon with beautiful ocean views. The location of the Jaragua makes it easier for us to get around the busy city. The hotel always has a car service available to guests for safe travel. There are several restaurants in the neighborhood, and parks including the Plaza Juan Barron, a small amusement park in walking distance. The hotel has several eating options both indoor and outdoors, a fully equipped gym that my family enjoys using to keep their workout on and the beautiful Zui Spa where they offer many different wonderful services. In addition to having conducted our own business meetings, we have celebrated birthdays and have also witnessed several big conferences and many beautiful weddings hosted on the lovely hotel grounds and banquet halls. A special thank you to some key people that make your day extra special like Argellis & Alfredo who are always ready to welcome you with a smile and Orlando at check in with his awesome customer service ready to assist. The delicious food and wonderful staff at the Luna restaurant Brenda, Ivan, Omar, LLoby, Milcy, Gisel, Hermes, Alex, Mona, Yolbis, Ludy, Avanny & Chef Vianta. Let's talk about my pool crew, the Dream team at the Sol Bar with the best of the best ready to provide service with lots of love, food & drinks Castro, Cristian, Joaquin, Fidel, Jonathan, and the best Chef's in town Pablo And Russo! They always make our stay extra special! Our Sol Bar family surprised me with a beautiful celebration for my birthday!

Stayed in August 2023

Everything, hospitality , comfort , services

Stayed in July 2023

Location !

Stayed in July 2023

It was my husband and I’s anniversary and they brought up chocolate covered strawberries, and a balloon and a bottle of champagne. So amazing

Stayed in May 2023

Nothing

The pool area

Stayed in June 2023

nothing

view was great from room also access to lounge on 10th fl with appetizers and especially access to Casino

Stayed in June 2023

beautiful and well maintained

Stayed in June 2023