Playa Dorada 538, 57000 San Felipe de Puerto Plata, Dominican Republic
#16 of 21 hotels in San Felipe de Puerto Plata
Guests' ChoiceBased on 284 hotel reviews
7.3Cleanliness
7.8
Comfort
7.9
Location
8.5
Facilities
7.4
Staff
8.6
Value for money
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 30, 2024
Miguel
PortugalNo WiFi signal on the room! Overall good experience
Stayed in March 2024
Reviewed: March 12, 2024
Maribel
United States of AmericaOnly having one room key. Each person should get a key.
Stayed in March 2024
Reviewed: March 7, 2024
Angela
United States of AmericaRoom was large, but extremely sparse. Some noted activities were in poor repair. Wine and spirits were fairly low level.
Food and beach were nice.
Stayed in March 2024
Reviewed: March 4, 2024
Jean
United States of AmericaThe food was not good. It was very dry, not flavorful and not a good variety. The steakhouse was also a disappointment It was also difficult to get our frig refilled with bottled water and get clean towels for the beach and our room.
I loved the beach and pool and the staff were very kind and professional.
Stayed in February 2024
Reviewed: October 24, 2023
Nate
United States of Americapictures were deceiving from what was posted on website. the bed was bad, staff was on and off friendly depending on if or if not you tipped. had to pay for wifi and kept having to reset every other day to get to work. buffet food was ok
location to beach they seemed to keep clean, location to city center and other attractions. all inclusive
Stayed in October 2023
Reviewed: October 14, 2023
Mh
Switzerlandred and white wine was horrible
friendly staff
Stayed in October 2023
Reviewed: September 6, 2023
Shamsa
United States of Americafood was okay but fruits were great. beach was clean and near. the problem was with tropical storm when they have to close down the beach. Pleasant trip altogether
Stayed in August 2023
Reviewed: September 4, 2023
Roquelina
Dominican RepublicThe air conditioner wasn’t working properly and there wasn’t a big variety of food and drinks.
It’s a good place for relaxing
Stayed in September 2023
Reviewed: August 4, 2023
Zoila
United States of AmericaThe facility loos like rental apartments Inter of a resort
Not variety oh food , , good was fear
Stayed in August 2023
Reviewed: July 25, 2023
Gabriel
Dominican RepublicI didn't like the service. Especially the food service and so the internet service. I had to pay $3 for wifi every day.
I like the room.
Stayed in July 2023
Reviewed: July 20, 2023
Natanael
Dominican RepublicSometimes people come to the hotel and they don't respect the calm and quietness. Screaming sometimes and getting louder while drinking alcohol at the pool. The hotel doesn't have Disco so they use the restaurant at the beach for that. so if you want to be at the beach at night, stargazing or chatting, forget to hear the sound of the beach and the waves.
We loved the room, very spacious and clean. The bathroom was kinda tiny but good, they provide everything you need for regular bathroom use. The beach always was clean. I spot some employees cleaning the beach in the morning.
Stayed in July 2023
Reviewed: July 20, 2023
Catieli
Dominican RepublicThe coffee machines didn't have the ingredients for cappuccino, so it only served the black coffee part and no milk. The beer wasn't cold
The side pool is great, but it used to be opened until 11PM and this time it was closed by 07:30PM. Beach was amazing!
Stayed in July 2023
Reviewed: July 19, 2023
Ramon
Dominican RepublicWIFI
I LIKED EVERYTHING.
Stayed in April 2023
Reviewed: July 17, 2023
Melissa
Dominican RepublicIts a la carte restaurants very good service and very good food. Regarding the buffet food, I would like them to have more variety for the different days. As for the rooms, they should be remodeled since the bathrooms are not in a good condition, mainly the bathtubs. Giving more maintenance to the pools was great. But my family and I had a very nice time.
The great hotel staff, the charisma and love of home one in the different departments was something unique. Valentina in circle one, Franklin in the pool bar, Angelina in the buffet, warkerlin in hotel service and Mariorqui in the entertainment department. All of them were great. I liked to see that the beach bar is open 24 hours which I had never seen in another hotel, it was something that caught my attention, also that they have food.
Stayed in July 2023
Reviewed: July 12, 2023
Noldine
United States of AmericaMy boyfriend and I were a little disappointed with the room we got. The room they give us was not what they showed us online. When we told them we weren’t happy with the room they told us the room they put online are for VIP. I asked for a king size bed they gave us a double full bed.
First of all, I liked how kind all the workers were I don’t remember their names but there’s a lady at the front desk with a beautiful haircut, her costumer service is wonderful! Beside that I love the beautiful views of the gardens, the beautiful beach and the nice restaurants
Stayed in July 2023
Reviewed: June 27, 2023
Barbara
United States of AmericaThe rooms were not as large as they appeared in the photos.
Very nice, nice grounds. Staff was very friendly and helpful.
Stayed in May 2023
Reviewed: June 1, 2023
Ana
Dominican RepublicIn my view, the attention at the reception desk was terrible. The man who received me was was rude and inflexible when I asked to be able to check out 45min late in order to use their own spa facilities. The hotel was 30% capacity and he confirmed me there was no guest arriving that day to that room. Yet, he didn’t even considered it. I’d have pay extra if requested. It is a pity, because the other female staff at the desk and the entire staff hotel were very kind. Finally, the buffet at the main restaurant (there was only 1 open) was very poor and I hope it can improve. The best was the fresh fruit and the omelette station. Other than that, it is impossible to find a healthy choice. Lean protein without sauces , veggies ( the “steamed” ones were laying in a pool of liquid) , or good salad bar. The 2 choices at the healthy corner were not appealing at all or tasty. These are actually inexpensive and easy to implement. Just having can, tuna, roasted chicken, nice dry steamed veggies , and a bottle of olive oil and vinagre will be enough.
The hotel is perfectly located with access to a beautiful beachfront. the staff at the restaurants and beach bars are very nice and accommodating. Although is not a new hotel , it is very well maintained. I liked the pond with trouts, turtles and ducks. I also loved the mariachis.
Stayed in May 2023
Reviewed: May 31, 2023
Jose
United States of AmericaFood at the buffet was bland, no flavor. And variety was poor. Bath room and shower too small There is no free wifi. Have to pay separate.
The set up at the beach was nice. Air conditioner was great.
Stayed in May 2023
Reviewed: May 21, 2023
Jennifer
Dominican RepublicThe reception, before arriving I was trying to connect with the person in charge of reservations, it didn't connect at all. Before that, I send an email just to confirm my request and I got no response. Accommodation in the room, I request two beds in the room and they change me to a room with one bed. The bathroom was so small that was a bit uncomfortable (I haven't time to take photo) The facade overall of the Villa, it looks a bit old. I think they need to remodeling the complexes, not just maintaining them.
The arrival was smooth, I was in my car and was able to park within the premise. The reception and the services were fine, it was very crowded that weekend. The room were OK, either way I was expecting something different. The areas were clean and they service try they best to maintaining that way, there were a lot of people and they were always looking to organize and refill everything. The beach was amazing, the Villas have their own space on the beach and you can relax without worrying about people. The food was ok, it was buffet but they include theme every night to change it up a bit.
Stayed in May 2023
Reviewed: May 15, 2023
Gregg
CanadaThe rooms. Pool murky. Male staff bartender at beach bar was not nice.
Beach is lovely. Rooms are very dated. Pool was murky. Food was good. Most staff were good except two.
Stayed in April 2023
Reviewed: May 14, 2023
Bethany
United States of AmericaThe bedrooms were outdated and the mattress is hard. Otherwise no complaints
The outside area was beautiful! We loved the food and the staff was so nice.
Stayed in May 2023
Reviewed: April 29, 2023
Ruoff
CanadaI had to ask to have my mini bar with beer. I like to have a beer outside my room at night. I don't feel like walking all the way to the beach bar at 11 o'clock at night. I want to relax before bed.
Food ,pool staff, beach
Stayed in April 2023
Reviewed: April 22, 2023
Carlos
United States of AmericaThey have too much people trying to upsell. The bedroom are very outdated.
The Staff were very nice.
Stayed in April 2023
Reviewed: April 1, 2023
Mohammed
CanadaThe hotel needs to be updated, especially the bathrooms and bedrooms with their lighting and furniture , Lack of variety in the morning breakfast , the most unlikely issue is no free internet .
Calm and rest away from the bustle , willingness of workers to help, location , and The cleanliness of the hotel facilities and gardens .
Stayed in March 2023
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