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Based on 74 hotel reviews
Value for money
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Showing 1 - 39
January 23, 2017
눇The property was beautiful. The gardens were amazing, the room was large with a fireplace, and the staff was kind and helpful. We had dinner at the restaurant on site and it was one of the best meals I've had in Ecuador. I would absolutely recommend this place.
September 30, 2016
눉The coffee 🙄! Espresso machine could have been used better.
눇This 1602 hacienda is incredible - we felt so comfortable and pampered! A fire in our bedroom fireplace and cozy hot water bottles in our bed each chilly night made the end of each day perfect!
August 31, 2016
눇This is the most beautiful hotel I have ever stayed in. The beautiful, extensive gardens, the wonderful antique furnishings and artwork on the walls, the fabulous restaurant and the lovely comfortable room with an open fire, all added up to make it our favourite hotel in Ecuador. Highly recommend!
July 25, 2016
눉Room was very cold during the afternoon, although the chimney was lit at night for us....problem was that the electric heater had a missing knob, making it impossible to increase heat output. Extra blankets were in the closet, so we got cozy under those. The staff did provide a hot water bottle in the bed for us, which was a great surprise find after dinner. Our room also had stained walls and ceiling, and crumbling plaster. Now, about dinner. Dinner was the real rip-off at this hotel. Set menu for $31, in Ecuador. For that price anywhere, one gets a gourmet, remarkable meal. At the Hacienda, the food was mediocre, and the attention was lacking. Not even a refill on water, and one small glass of wine included. Once we were served, feeling as though we were part of a tour group of 30 or 40 people, the waitstaff never even revisited the table. Granola at breakfast was rancid. We will not be returning to this hotel. Total bill for lodging and dinner, with tax was $210. Could have stayed in the lap of luxury for that price. Money wasted.
눇Beautiful hacienda, living history, lovely setting and gardens, cozy reading room.
July 18, 2016
눉One of the women at the reception desk could have been a lot more helpful.
눇Hacienda Cusin is unique and delightful--a beautiful hacienda and monastery converted into an absolutely wonderful compound. Main buildings house a dining room, salons, bar, library, and other interesting rooms. The garden is beautiful. (They do weddings here--must be amazing!) Throughout the buildings and rooms are fascinating pieces of historical art and local crafts. Our room was deep in the garden, a little house with a patio on top. Our daughters had a charming little cottage full of light and artwork. Fireplaces are lit at night. Hot water bottles in the very comfortable beds! Brilliant! The breakfast of eggs, pancakes, fruit and other options is included and very good. The staff was very pleasant and helpful. My husband and daughters really enjoyed talking with the owner, Nick. My daughters loved horseback riding. Well located for exploring the Otavalo area.
June 15, 2016
눉The drainage in the bathroom was a little smelly (Room 1)
눇The front of house staff were excellent; the location and grounds are gorgeous; the food was the best I'd had in Ecuador; the fire in the rooms was a lovely touch at night.
May 22, 2016
눉The garden cottage I saw first was a little dark and cramped, but when I asked if anything else was available, I was given a much larger and lighter room in the main block, which was perfect.
눇Wonderful colonial architecture, furnishings, and gardens, plus open fireplaces in most bedrooms. Comfortable beds, good food. The sitting room and library were also beautiful. I would happily live there full time.
April 21, 2016
눇Everything about this place is perfect. The setting is one of a kind, the 400 year old hacienda is magnificent. Beautiful gardens, antique furniture, artwork. Old world charm, great meals, wonderful staff.
February 15, 2016
눉The room was dank & dark, hard to get to. The staff had attitude. One said " hey guys" at least 3 times. I'm not a guy!
눇The grounds/organic garden/antiques and fireplaces. Ping pong & other diversions. And the food, especially the soups, was good.
January 7, 2016
눉One of the most magical places I have ever experienced.
눇Total environment: landscape, architecture, art collection, even the choice of books and music working together giving this place a one of a kind personality. I am a better person for having experienced it.
January 1, 2016
눉WiFi is erratic. Not enough lighting for the paths between buildings at night. Dinner in the dining room is clearly meant for group tours.
눇Very friendly staff. Charming buildings that represented a look at the old Ecuador. Very nice breakfast.
December 10, 2015
눉The restaurant was a little bit expensive although the food was really good.
눇The staff was excellent going above and beyond to accommodate us. The property is very beautiful, we also really enjoyed our horseback ride which was a great value. Finally the wood burning fireplace and the hot water bottles in the bed made the room feel extra cozy!
June 6, 2015
눇Very friendly staff, they will even arrange an early breakfast for you if you want to go to the market early (which we would recommend). Many nice common rooms with fireplaces and they will also light the one in your room if you ask.
April 27, 2015
눇Hot water bottles in the bed at night and warm fireplace all a glow when we returned from dinner each night. Lovely flowers in the garden all in bloom
April 20, 2015
눉The bar staff were off and on. Even thought the bar was open all day, it was difficult to get service when the staff were working in the restaurant. On the day we were there, they were serving lunch to a bunch of American children way past lunch time, and we could get no service at the bar.
눇The most comfortable bed I had in Ecuador. Great Alapaca covers and lusciously soft pillows. Slept like a rock the night we were there. The grounds of the Hacienda are beautiful, and the fire they make in each room at night warms the room and provides the perfect ambience for a night in the mountain.
January 15, 2017
눇Excellent staff and service
January 10, 2017
December 19, 2016
눇Ambiance. Beautiful garden. Excellent staff
August 5, 2016
눉Nothing - great place in an interesting area of Eucador.
눇Beautiful accomodations and stunning grounds
July 19, 2016
눇The hot water bottles in your bed
July 19, 2016
눇Beautiful ambiance. Gracious hosts. Excellent food and service. One of the highlights of our trip.
May 26, 2016
눇Everything was fantastic - we were happy, comfortable and the fires lit for us at night added the best extra little touch!
February 16, 2016
눉Room was smaller then expected.
눇The gardens were beautiful and tranquil.
February 2, 2016
눇Friendly helpful staff
December 6, 2015
눇Loved Pablo, our waiter. Loved the grounds. Great garden and wonderful to stroll.
October 11, 2015
눉Loved it all!
눇Loved the fireplace in the room and the hot water bottles at night were fantastic. Staff really friendly and aimed to please.
September 10, 2015
눉No wifi in room
눇Beautiful grounds, very comfortable, friendly and helpful staff, excellent cuisine!
September 7, 2015
눉No phones in the room hence had to walk to the reception to get a fire lit and the reception was quie a walk away.
눇The old world ambience
August 13, 2015
눇gorgeous place...beautifully kept in an ancient hacienda...
August 8, 2015
눉The bathroom is very small
눇The fireplace and evening fire in room hot water bottles
August 1, 2015
눇Beautiful friendly and excellent location
December 6, 2013
눇Wonderful hacienda in a magical setting. Staff are very friendly and helpful. We will return. Everyone was very willing to please. Senora Pieda has incredible embroideries for sale - all done by her talented hands.
August 24, 2013
눉The bikes we rented/borrowed were not tuned or kept up well. They were free to use.
눇We loved the fire in our bed room that was made every night and the hot water bottle to heat up the beds. Everyone was friend although perhaps a bit stern.
July 26, 2013
눉This is not a place for someone that wants to stay busy. There isn't alot to do other than relax, unless you take a cab somewhere. Wi fi wasn't in the rooms, only at the reception area and library, yet it never worked in the library the 2 days I was there. We did not have a tv in our room.
눇It was beautiful. The staff ws nice. You were pretty much left alone by the staff unless you needed something. Food and drink prices were very resonable.
June 8, 2013
눉The fireplace in our room didn't vent properly. Every night the hotel would set a fire for us in the fireplace and when we returned to our room, there was a cloud of black smoke making it difficult to breathe. Nothing was done to remedy the situation.
눇The common areas of the hacienda were beautiful and the grounds were immaculate.
April 12, 2013
눉Hard to find location, need a car to get there and to anywhere, although there are buses to Otavalo
눇beds, food, fireplace in room, gardens. ambience, architecture
December 22, 2013
눉More dinner entree options would have been nice
눇Staying in a truly historic property that has been well kept and updated
July 3, 2013
눇Just amazing... a must stay if visiting Otavalo and cotacachi.
June 9, 2013
Showing 1 - 39
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