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Calle los Colonos y Av charles Darwin, 200350 Puerto Ayora, Ecuador
15 August 2016
28 July 2016
눉They announced internet in the room and there no internet at all in the whole hotel. The room had not hot shower for the first two days. The room was very noisy beacuse the filter of the swiming pool (or something similar) starts several time in the middle of the night, Breakfast was poor.
눇I lke nothing of this hotel
1 August 2016
눉The overall experience! I initially rated the staff low, however, in reality I really mean the leadership of the establishment. The rest of the staff, for the most part, were friendly, courteous and helpful. After arriving, we were told that they had overbooked and were going to relocate us, that wait was over 30 min., no big deal. We were upgraded to The Dock Suite for free but were not told that it was only for the night. The following day, we were not moved (or again notified that we would have to move) but the 2nd night were forced to move. The manager insisted that we were notified of that move yet remained unprofessional and did not have the decency to apologize and had one of his helpful, younger staff member attempt to by offering us a better room this time around instead of what we initially booked. The toilet in the dock house did not work on the top floor of the suite and caused to floor to smell of urine. The hammock out front broke under us, causing us to go crashing onto the ground, in which their response was "sorry". When finally moved (having already unpacked and settled a bit, just to have to pack again), the room we were placed in had ants in several areas of the bathroom. Finally, they attempt to give us some free drink tickets (1 each) to the hotel bar for "our inconvenience" but the bar was NEVER OPEN. So in summation, great location, HORRIBLE unprofessional management. Book with caution.
눇The location was key and beautiful! About 60 seconds to any of the dive shops near by. AC worked really well. The hot water and water pressure were great. Note that wifi barely works in the rooms but in the "open area" spaces are sufficient.
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