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Reviews of Hotel Reina Isabel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

AV. AMAZONAS N23-44 Y VEINTIMILLA, 170150 Quito, Ecuador

#37 of 160 hotels in Quito

Guests' Choice

Review Score

Based on 339 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.7

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 2, 2024

    8.0
    Good stay, great staff.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Decoration very business like.

    Great helpful staf getting my car into garage through the exit instead of the entire due to height issues. Great neighborhood to be in.

    Stayed in March 2024

  • Reviewed: February 16, 2024

    8.0
    It was very pleasant and staff were very helpful.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    There was nothing to complain about

    It was a great experience and.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 3 nights

    The internet was not the best. They require you to log in to use their wifi network but it kept logging out all the time which made us have to log in again and that was not very practical at all.

    Nice spacious rooms, very comfortable. Big bathroom as well. Breakfast was pretty good too!

    Stayed in January 2024

  • Reviewed: December 28, 2023

    8.0
    Nice hotel with good staff
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 1 night

    The staff on Reception were very helpful. Bed was comfy, good shower. Breakfast was fine, particularly the freshly squeezed orange juice (self service). Dinner was good, plenty of choice. 5 minute walk to the buses into the centre of Quito.

    Stayed in December 2023

  • Reviewed: December 2, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Premier Double Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Location is iffy but not the hotel's fault. Security is present everywhere in Quito along with the policia. I never chanced a nighttime walk. Restaurant is so - so but serves a good breakfast. They should staff the bar since there's no where safe close by get a drink.

    This may be the best hotel in Quito though I haven't stayed elsewhere. My room was fabulous and looked just like the photo on Booking.com. Huge bathroom with whirlpool tub and separate shower. Very comfortable king bed. View was great of outlying mountains. Don't know if I was given an upgrade but it was the best room I've ever had. Many thanks. Staff was very helpful and friendly.

    Stayed in September 2023

  • Reviewed: November 26, 2023

    10
    Great stay. Great price.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was excellent

    Stayed in November 2023

  • Reviewed: November 21, 2023

    8.0
    Sper clean, great breakfast hotel in a great location - would highly recommend
    • Leisure trip
    • Solo traveler
    • Premier Double Loft
    • Stayed 9 nights
    • Submitted from a mobile device

    Nothing - everything worked

    The staff, location, room and breakfast were excellent - highly efficient and friendly. Would def stay here again. Location is great to get around from and to go touring from.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Not the safest area if you want to leave the hotel after dusk

    Reception Team very friendly and knowledgeable

    Stayed in October 2023

  • Reviewed: November 17, 2023

    10
    Excelent value for a high-end 4 star hotel.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Suite
    • Stayed 3 nights

    The room was very spatious and well lit. The air conditioner worked flawlessly. The breakfast was very good The room service was good but a tad expensive. The staff was very friendly and helpfull. The hotel is located in a safe neighborhood.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Great hotel, clean , and good service

    Stayed in November 2023

  • Reviewed: September 24, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The location is excellent the personal are good is relaxing place to stay

    Stayed in September 2023

  • Reviewed: September 19, 2023

    10
    A great place to stay
    • Leisure trip
    • Solo traveler
    • Deluxe Double Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    ---

    Very quiet, spacy rooms, lots of extras, very good breakfast, a funtioning A/C

    Stayed in September 2023

  • Reviewed: September 10, 2023

    10
    Strongly recommend.
    • Leisure trip
    • Couple
    • Premier Double Loft
    • Stayed 5 nights
    • Submitted from a mobile device

    Limited breakfast choice. All the dinner meals I had were excellent.

    Everything. Recommend a loft room.

    Stayed in September 2023

  • Reviewed: August 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Excellent location Very helpful and friendly staff

    Stayed in August 2023

  • Reviewed: August 29, 2023

    8.0
    It was good.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    If we hang towels to safe the environment please do not change them. Maybe having a little fan to cool my room would have been good.

    Breakfast was exactly the way I like it. Good choices and the food bot heavy. Good fruits. Juices was a little sour.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    10
    Fanastic Place to Stay
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 6 nights

    There was nothing we didn't like. Even the cleaners were helpful and everyone was extremely polite.

    Our room had a large bathroom and large bed which was very comfortable. Breakfast was a great selection on offer and the location was only a short taxi ride to the main places to see. The staff were VERY helpful and spoke English very well which helped as we had little Spanish. The gym would be one of the better ones we have seen on our travels

    Stayed in August 2023

  • Reviewed: August 19, 2023

    9.0
    Very spacious rooms
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Almost any city in South America is noisy all day and all night. The hotel has standard (good) windows but only soundproof windows would allow quiet sleep at night.

    The room was excellent, bed was very comfortable and a nice work desk. Breakfast was good and the staff was extremely helpful.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    Poor coffee machine and coffee in room.

    Everything very good... except (see below)

    Stayed in August 2023

  • Reviewed: August 7, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Double Loft
    • Stayed 3 nights

    Breakfast is a bit meh. It's simple and decent, but it's a small variety of the same menu every single day. So after a few days, you get a bit tired of it.

    Amazing amazing hotel at this price range. Gave us a really huge room and I have never experienced anything like this at this price range anywhere else in the world. Great service. The bubble bath is humongous and we had a really great time there. I would recommend this hotel to anyone if they're visiting Quito.

    Stayed in July 2023

  • Reviewed: August 6, 2023

    10
    Great area for visiting Quito and enjoying night life
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great facility. Looking new and well maintained. Staff is very helpful. Communication in English is very smooth for non-Spanish speaking visitors like us.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    9.0
    I loved the elbow room in my room. The views are great and the space was even better.
    • Leisure trip
    • Solo traveler
    • Premier Double Loft
    • Stayed 3 nights

    I was happy with everything. Nothing is perfect. If I go back to Quito and I know I could have this room again I would stay there again.

    I loved the room I had. I love a room with big windows and a lot of views. My room had this and then some!

    Stayed in July 2023

  • Reviewed: August 1, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Double Loft
    • Stayed 2 nights
    • Submitted from a mobile device

    The service is very good。Especially thanks Fernando help me a lot.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    9.0
    Perfect for bodybuilders,
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No pool

    The gym is exerlemt and the rooms are big and nice. Walking distance to 122 chongo

    Stayed in July 2023

  • Reviewed: July 20, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Premier Double Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Excelente hotel if we speak quality/price. Big rooms, comfy bed and good attention of personal. We choose this hotel for our Travel Club InAdventures. Now our small groups of travelers will enjoy this nice hotel. Thanks

    Stayed in July 2023

Showing 1 - 25

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