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36 KM, Hurghada Safaga road, Makadi Bay, Hurghada, Egypt
14 August 2016
눉I reserved 3 family rooms for my big family, the check-in process with Mr. Ayman was so tough and took more than one hour because he considered my kids older than 12 years as adults and let me paid 2000 Egyptian pounds extra, I haven't faced this action in USA or any country before. Also the beds are not comfortable they caused pain in my backbone. All other games are not included and must pay money for them. The restaurant has limited kinds of food not enough.
눇The aqua park is so good for kids but has limited times at morning and after noon. The room service is good.
12 August 2016
눉Very disappointing experience. This hotel isn't friendly for old people neither for special needs. They have only one elevator which is to far from the rooms. The only golf buggy was kept for the use of the hotel owner and the staff refused to allow my Mother who can't walk to use it because the owner locked next to him and doesn't allow guest to use it!! The staff named Mohamed from front office lied and denied that they have golf buggy which we can see it in front of us!!! This is really disgusting attitude and I regret to choose such a hotel. The front office manager and Assistant Hotel Manager were embarrassed and allowed us to use the service buggy with a box on the back!!! All what I can say shame on the owner who doesn't allow customers to use facilities available in the hotel and lock it for his personal use!!! The food was average and timings are too close to each other breakfast finish at 10 am and lunch starts at 12!!! Old furniture and lack of proper maintenance. Overall experience is horrible and I would never use this hotel again neither recommend this hotel to anyone.
14 August 2016
눉Poor animation for the Kids
눇Fantastic Aqua Park... Food is good
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