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Almaza Bay, 37 Km East, Marsa Matruh, Egypt
July 17, 2016
눉More water sports is needed and music nights. More variety in coffee shops and fast food.
눇Everything is great, best place to relax and enjoy summer in north coast, very clean, sea and beach are the best among other places I have seen.
July 13, 2016
눉the food varieties are limited
눇the swimming pools and sea shore are very good
July 17, 2016
눉1- 99% of the guests swim in their clothes on rather than wearing swimsuits. 2- the staff is very nice and friendly but very unprofessional. We ask for something and we get something completely different. 3- hotel staff is used to Italian guests, and it seemed like they had instructions not to put any effort with local guests. The service was horrible throughout our stay, but we definitely felt the difference once the group of Italian guests arrived. 4- no service at the beach, no cold towels, or anyone passing with the menu asking of we need anything, yet the case changed when the Italians arrived. 5- quality of food is below average. 6- staff in their uniforms have breakfast at the same time with hotel guests. I have never seen this in any 5stars hotel. 7- we asked for something specific and simple, we were told it is not available but it will be available once the Italian group arrives. (The irony is that we have the italian nationality so as a joke i told the waiter that I'm Italian, his answer was "but you speak egyptian").This was very disappointing to hear, it's like they're telling us We're not good enough. 8- bed sheets, pillow cases amd towels smelled really bad, and looked very like they're 40 years old. Not the quality that I expected to find in such an expensive hotel. Zero value for money. We actually ended up checking out 4 nights before our scheduled check out date. It was generally very disappointing to see the hotel staff treating Egyptians as 2nd class guests when we're the people they should aim to attract.
눇The beach is nice, yet the service at the beach is horrible. The umbrellas are not big enough or good enough to give shade,one umbrella gives shade to one sun beds, so if you're a group of tree, you need to spread among three different tables/umbrellas.
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