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Corniche Road, Al Montazah, Alexandria, Egypt
24 July 2015
23 July 2015
눉The property is too OLD nothing is working: the Fridge, the safe the telephone ?? Quality of Room Service Food is Awful. eveything is too slow. We had to cut down our booking from 3 days to 2 days.
눇The front desk mangers approach (Mr Saeid)
22 July 2015
눉1- My reservation was Classic Room with Sea View with one bed. I was surprised that the hotel did not arrange this reservation the time I checked in. I insist to have a sea view room according to my reservation with booking.com. After waiting at the reception, I got the Sea view room with two beds instead. That was not expected. 2-For a five star hotel like Sheraton, I was shocked that picking up from the airport and daily breakfast were not included as expected. I will have to spent more money on breakfast and transportation from the airport. 3- I was not happy. I spent only one night (not three nights as reserved). I went to another hotel who offered breakfast and dropping at the airport, clean and excellent location for half price that Sheraton offered. 4- I left my jacket at the reception the day I checked out by accident. I called the hotel on next day to check. I thought that the hotel have 24 hrs lost and found service, surprised that it has been lost and the hotel cannot do anything about it. 5- Communication between booking.com and the hotel were not clear.
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