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Km 30, Safaga Hurghada, Makadi Bay, Makadi Bay, Hurghada, Egypt
August 15, 2016
눉This is a 5 star resort. I was expecting better room cleanliness and decor. Also, the only source of water was bottled water. Our meal plan didn't cover that. I asked the staff to at least provide the regular complimentary bottle of water each day and they refused. The staff was extremely rude at that time and impolitely referred me to booking.com. I called the central office to complain and they promised me to call back with a solution and that never happened. That day the hotel send someone to inspect the minibar in the room. When they found water bottles they took it without asking us. We had bought these water bottles the day before. When my wife went to ask them to return the bottles, they were again very rude and asked her for a receipt. No body provide any receipts and it was a very stupid and rude request. In the end, they provided us with warm water bottles instead our cold ones.
눇The aqua park, swimming pools and the beach area were all great. Every night there was a show or an activity for both adults and kids. All activities are in the hotel including water sports, scuba, safari ... Etc. The spa was excellent too. The kids had amazing times.
August 14, 2016
눉* Waiters * Over crowded
눇* Management team are very helpful * Animation team * Variety of Food choices
August 15, 2016
눉the open restaurant was cruddy. guest behavior in using the facility need to change.
눇front office team specially Moustafa was really helpful and adviser. the Al-cart restaurant was amazing specially the Italian and the Asian. i wish to go there again soon.
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