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El Khlifa El Maamoun Street, Heliopolis, Cairo, Egypt
January 17, 2016
눉I paid extra money than price i reserved as hotel claimed that exchange rate has increased, although it didn't Wedding party in both days i stayed which leads to too much noise till midnight All rooms beside my room was reserved for the sake of wedding arrangements each room had more than 20 people with terible noise an inappropriate louad speach till late night Bathroom was broken
눇Everything is bad
November 28, 2015
눉I asked for an iron and I called 5 times and everytime I call they say will bring immediately but they didn't and at last they sent the laundry to take the clothes while I asked for an iron
눇Location is good
January 6, 2016
눉LOCATION. The Triumph Hotel seems to be managed by a mentality that is not focused on tourism! The hotel has a nice location, though all rooms do not have attractive view! There is militarily facilities adjacent to the hotel and all military procedures are taken regularly in the early morning such as walking up very early, loud music for military shows every morning and sunset, and musical salutation of all generals during the day. HOUSEKEEPING. Needs to be improved and the service of kettle/ coffee bags/ sugar is done only once a guest enters the room regardless of the period of guest's stay. They have not been replenished during my 15 night-stay. ROOM FACILITIES. I stayed in Suite 406. It is spacious. Bed and cupboards are convenient. It has LCD TV screens in the reception and bedroom. The toilet and bath basin are terrible! There is no space between the washing basin and toilet! Lights in the rooms are very weak and cannot enable anyone to read or write conveniently in the room. RESERVATION. I tried to amend my reservation while I am there to include my wife and pay extra fees, the hotel management refused and suggested to do that through booking.com. I tried to do this again through Booking.com but I have not received any response from neither Booking.com nor the hotel which raised doubts regarding the hotel quick response and flexibility to guest's needs and urgent situations. SECURITY. Security personnel are the worst in Triumph hotel. While they deal with civil guests as they are entering a military building, they are so loose with military staff. They give civil guests very hard time every day. FUTURE. I decided not to stay in Triumph Hotel in the future for the above mentioned reasons. Furthermore, I will not be able to recommend it to any other colleague or friend.
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