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Colón de Larreategui, 9, 48001 Bilbao, Spain
August 30, 2015
눉The guy checking us in was a bit abrupt but we got the room wanted. Lasso the AC went out for a bit on our second night there but they got it fixed by middle of the afternoon the next day,
눇Great location to get to the Guggenheim and the old town. We ended up being there during a festival so we were glad for an interior facing room. The hotel was very nice and overall the staff was good.
August 30, 2015
눉We arrived about 2:30 and were told our room wasn't ready when we arrived after the stated check in time, no apology, no 'I'll see if another room is available' just told to come back later, when asked about when they said 'maybe an hour' but we were offered the opportunity to leave our bags. For a hotel of this rating I felt that was very poor customer service. It was fiesta week and our room was on a street with very loud music until the early hours of the morning meaning we got very little sleep. I appreciate there was little the hotel could do about this but there was no explanation of this when we checked in.
August 29, 2015
눉I arrived at the hotel at 2pm. Was told room wouldn't be ready till 3.30pm. Got no apology. Arrived back at 3.30pm and the lady that checked me in never spoke to me but chatted continuously to a colleague in Spanish. When for a drink in the bar at 10.30pm. The barman just closed up shortly after not saying a word just disappeared. I was the only person in the bar. Thought he could have said he was closing. When checking out ordered a taxi . Waited in the location I was told. When I asked 15mins later how much longer it would be was told it was been and gone. No apology again. Staff are very poor in this hotel
눇The hotel is in a great location
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