No tea/coffee maker. Bar closed at 11pm. Shower rail was loose. Safe was locked and no key provided. Pillows had no stuffing. Asked for a double bed but got 2 single beds.

a/c worked well. Rooms clean. Good service at reception and breakfast. Hotel was quiet.

Stayed in April 2024

The breakfast was expensive for what it was

That there was a little cafe / bar attached

Stayed in April 2024

A bottle of water as a welcome in the room would have been nice. We did ask however and the staff did kindly give us two cartons. Nit picking really

A comfortable well placed hotel near Attocha station and Retiro park. Our room was quiet at the rear of the hotel and well fitted. A good selection at breakfast and my request for gluten free bread was dealt with without any fuss.

Stayed in April 2024

Air-con very noisy and limited control options. Ironing services provided but the its not immediate, not sure if anyone will wait 12 hours for a returned ironed garment. An ironing room could be a better option if hotel doesn't provide guests rooms with irons?

Excellent location. Hotel is a little old but very clean & generous size room. Comfy beds and pillows. Very friendly and accommodating staff. Reception was busy but very helpful and calm under stress. Breakfast was good.

Stayed in April 2024

Quite outdated furniture, no carpet, no slippers.

The received room was on 6th floor, with a minibar in the room with water, soda and juice (for a certain price). Both the room and the bathroom were spacious and clean. The hotel is close to the central station. The bed was also big and comfortable.

Stayed in April 2024

On a busy road, so could be noisy if you have a room facing the Main Street. We had a room at the back which was very quiet. It made no difference to our comfort, but the corridors of the hotel have not been renovated for some time and look very old and dated Breakfast is in a large mezzanine area and is very noisy and busy at peak times

The hotel rooms were a good size and comfortable, and only a short walk from Atocha Rail station, with metro links to the airport Impressive foyer area with chandeliers Retiro Park is close by and a lovely place to enjoy or get active in

Stayed in April 2024

No microwave or facial tissue (Kleenex) in the room.

Very nice hotel, helpful staff. Close to Atocha Station and access to trains, buses and car rentals. Very good breakfast with lots of choices. Could watch CNN International.

Stayed in April 2024

Very busy with tour groups. Restaurant didn’t allow dinner orders after 19:00.

Location- close to Atocha station, Prado museum.

Stayed in March 2024

I found it a bit expensive, but it is in a very central position. The breakfast is also a bit expensive. WiFi did not work well in my room. It was good for staying a couple of days but perhaps I would find something different for a longer stay.

Very good location, close to the Atocha train station and close to the El Retiro park. In general it is quite close also to the Prado museum and the rest of the touristic area. The staff was friendly. I found it a bit expensive, but the staying was good.

Stayed in April 2024

The beds and pillows could be more comfortable, but I am only pointing this because it is classified as a 4 star hotel.

Very friendly and helpful staff. The room was perfect for our family and the location allowed to walk everywhere at the centre. Breakfast with many and tasty options. A plus: our son forgot a teddy at the room and we arranged a pickup serviced that was kindly handled by the hotel staff

Stayed in April 2024

The hotel is situated close to Atocha railway station. We stayed only one night. Beds were comfortable. Good room size. Breakfast ok. Nice personnel. Everything went well.

Stayed in April 2024

The decor is a bit tired, but for the price can't complain. The wifi was quite convoluted to connect to and was a bit slow. A little out of the way, but a shortish walk to the metro gets you everywhere (incl. airport).

Great value and at the last minute. Staff were friendly and helpful. Room was exactly as described and had all that you required.

Stayed in April 2024

Not to many options to eat by the hotel.

Was near to Atocha station, and near Parque del Retiro, that we enjoy it. We stay only one night, because the next day we went to Seville. The buffet breakfast was superb!!!

Stayed in April 2024

Noises in the room, next door noises can be heard during the night

Good location and friendly staff

Stayed in April 2024

Just how slow the elevator was.

The efficiency and the willingness to do an extra mile, let us check in early since a room was available.

Stayed in April 2024

No tea or coffee available in room

Great location close to station and el Retiro park. Nice bed and bath

Stayed in April 2024

Staff was impersonal. Busy location and no time to connect with customers.

Great location. Bar attached to hotel was good.

Stayed in April 2024

I would really appreciate having an electric kettle and mugs available in the room - that would make a huge difference!

The Agumar is conveniently located close to the Atocha station. It's a traditional hotel with good, helpful reception staff. It's lovely to have a bathroom with a bathtub! Good, thick towels and crisp sheets.

Stayed in March 2024

Void minibar; no coffee/tea maker in the room; closed cafeteria on Sunday on the ground floor.

The location; the staff at the reception - all very kind handsome guys.

Stayed in March 2024

No bottled water or tea making facilities in room

Spacious room Good location for Atocha rail station

Stayed in March 2024

nothing

good locationnothing

Stayed in March 2024

You could hear the other rooms and outside the room, not very silent.

It was close to train station and easy access.

Stayed in March 2024

The hotel is very good, very close to the train station, that is, there is no hot kettle, some regrets,

Stayed in March 2024

Room: There was no electric kettle. Phone was also not working.

Breakfast: very good, many choices, good seating place Room: clean, comfortable Location: close to train station, bus stop very close

Stayed in March 2024