Marcenado, 9, Chamartín, 28002 Madrid, Spain
#13 of 436 hotels in Madrid
Guests' ChoiceBased on 494 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
8.6
Facilities
9.4
Staff
9.5
Value for money
9.0
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Pamela
GermanyVery good breakfast buffet, very clean and new, good soundproofing of rooms
Stayed in April 2024
Reviewed: April 19, 2024
María
United KingdomNot very up to date deco
Location and staff
Stayed in April 2024
Reviewed: April 16, 2024
Lluís
SpainA little expensive
It is all ok
Stayed in April 2024
Reviewed: April 14, 2024
Nika
GeorgiaThere were no slippers, Take it if you need it. Nothing negative
The best staff. With the best service. Friendly staff. Hotel is 3 - 4 minutes away from the metro. Also bus stop in 2 steps. Great breakfast, clean and cozy hotel, Clean and fresh towels. Comfortable pillows and mattress, I recommend it
Stayed in April 2024
Reviewed: April 10, 2024
Vennessa
United States of AmericaAll the essentials
Stayed in April 2024
Reviewed: April 10, 2024
William
United States of AmericaThere was nothing else one could want for.
The first impression is always the reception / check-in. The staff were excellent, friendly, professional, helpful, accommodating. Excellent personnel. The design of the hotel is quite nice, It is a restored apartment building. It is modern, clean, clean lines, and there are many small details that the owners have thought of to make one feel welcome and have a nice stay. There were environmentally friendly amenities in the bathroom, coloring books for young children at breakfast, and more. Breakfast is extra. The breakfasts were quite good and again the wait staff were helpful and friendly. The hotel is in a regular neighborhood of Madrid. It was quite quiet. It is quite and feels safe. There are local restaurants nearby and a nice coffee shop across the street. The hotel is 3 short blocks from the Madrid metro, or you can take a bus in to the city center. We highly recommend this hotel.
Stayed in March 2024
Reviewed: March 31, 2024
Ákos
HungaryThe bathroom was fully equipped, I,ve never seen a same like this. Toothbrush, paste, razor, comb, sponge, … everything what you need. Very very clean! Nice and friendly staff. The last morning the girl in the resturant said: “Adiós Chicos!” That was the friendliest “goodbye”ever in a hotel. :) Highly recommended place.
Stayed in March 2024
Reviewed: March 28, 2024
Sarah
United KingdomHard to control room temperature
Clean modern hotel. Close to metro station so a good base for exploring Madrid. Good value breakfast. Quiet at night.
Stayed in March 2024
Reviewed: March 27, 2024
Anna
SpainThe room was too hot and couldn’t put the air conditioner on, advised to open door to street which was noisy.
Great location, comfy bed and friendly staff.
Stayed in March 2024
Reviewed: March 20, 2024
Onila
ItalyBreakfast varied between sweet and savory, some typical Spanish food. The rooms are spacious and clean. Very happy with the choice of this hotel for our trip!
Stayed in March 2024
Reviewed: March 18, 2024
Duksy
CroatiaClean and very nice hotel. Will stay here again.
Stayed in March 2024
Reviewed: March 14, 2024
Justyna
PolandEverything is okey.
Bernabeu was really close. Breakfast was a delicious. A bufet is great options.
Stayed in March 2024
Reviewed: March 12, 2024
Zsolt
HungaryIts not a biggie, but it surprised us that there were no vegetables for breakfast (cucumber, tomato etc )
Great location, modern design, good breakfast
Stayed in March 2024
Reviewed: March 12, 2024
Marin
CroatiaEverything was great, we didn't have a bad experience, we love the hotel.
Everything was perfect, excellent breakfast, cleanliness, service, perfect rooms, we enjoyed staying in the hotel.
Stayed in March 2024
Reviewed: March 7, 2024
Graeme
United KingdomMale receptionist (sadly never got his name) was very helpful, friendly + nice to talk to you. Helped with booking both stadium tours & recommend our 1st nights restaurant for dinner which was amazing. Massive thank you to him & I’m sure he’ll appreciate this. #HALAMADRID
Stayed in March 2024
Reviewed: March 4, 2024
Zia
SpainBreakfast was good
Stayed in March 2024
Reviewed: March 2, 2024
Edoardo
ItalyThe breakfast could have been better
The room was new and clean
Stayed in February 2024
Reviewed: March 1, 2024
Michael
United Kingdomdid what it said on the tin
Stayed in February 2024
Reviewed: February 29, 2024
Gdjo
United KingdomIt would be nice to have at least one bottle of water in the room included in the price.
The hotel is near the metro stop Prosperidad which is only about 40 minutes from the airport and less than half an hour from the city centre. If you are up for a walk, you can also go to the city centre on foot in about 1 hour. Being a bit off the centre means that the hotel is in a lively neighbourhood with plenty of reasonably-priced bars, tapas places, and restaurants that are not touristy traps! Also, the hotel itself is new and the room was spacious, bright, and clean, with a great bathroom and comfortable mattress. The breakfast was excellent, with a great choice of both savoury and sweet options including jamon, chorizo, cheese, bread with tomato, tortilla, muffins, and croissant! Also, the staff were friendly. I recommend this place and will go again next time I go to Madrid
Stayed in February 2024
Reviewed: February 28, 2024
Roxana
Austria-
Everything was perfect, we had a great time. The hotel is very clean and the location is super close to the bus and metro station. The Bernabeu Stadium is 2 km away, you can easily walk. The breakfast was delicious, the staff was very friendly and helpful. In the neighborhood you have many shops and restaurants.
Stayed in February 2024
Reviewed: February 27, 2024
Metin
GermanyNice location not too far from the center also very close to Santiago Bernabeu.The staff is very friendly and the also have nice breakfast offers.
Stayed in February 2024
Reviewed: February 26, 2024
Keiko
GermanyVery clean and friendly and helpful staffs. 2 min. from Metro station.
Stayed in February 2024
Reviewed: February 25, 2024
Ciprian
HungaryNo problems
All
Stayed in February 2024
Reviewed: February 22, 2024
Παρουση
GreeceA little far from citycenter, but it was worth it!
Perfect matresses!
Stayed in February 2024
Crosmières, France
Leipzig, Germany
Antony, France
Roscoff, France
Bellwald, Switzerland
Sozopol, Bulgaria
Lake Park, USA
Springfield, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content