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Calzada de Martianez, 4, 38400 Puerto de la Cruz, Spain
14 August 2016
28 July 2016
눉The swimming pool is to small for the amount of apartments. Apart from early morning it was impossible to do any swimming due to the pool being full of children. Strangely, right next to the pool is a full size crown green bowling green which I only saw used by 3 people for a couple of hours during our whole 16 day stay. This would make a perfect full size swimming pool and leave the small pool for the kids to play in! Also converting the bowling green into a pool would keep people at the hotel for longer and therefore mean clients spending more on hotel services, food and drinks. We never spent anytime by the pool because of the overcrowding and went each time down to the beautiful "largo" on the seafront and spent our money there instead. I have mentioned that the staff, all of them including the cleaners, lifeguards, reception and bar/food servers were excellent and should be commended. However, there is not enough staff and the staff who are there were always rushing around and looked at most times, quite tired and overworked. We twice sat in the outside restaurant area to eat but after waiting 15 minutes each time without anyone coming to take our orders we left and went to eat outside of the hotel.
눇The staff were excellent, very friendly, very helpful and always had a smile and a welcoming "Hola" everytime we met any of them. We would especially like to thank Maria on reception who went beyond her normal job to help us when my wife's handbag was stolen on a trip out to the mountains. Maria contacted the police, helped with translations and much much more. Thank you Maria. Fodd was cheap if somewhat simple, rooms were big and comfortable having everything one needs, including a coffee maker, toaster, microwave as well as all the normal appartment facilities. Great balconies, a welcome bottle of wine, good sized bathrooms, comfortable beds and should one need it a TV with many international channels.
9 August 2016
눇Bottom line, everything...
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