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Richard Yeoward, 3, 38400 Puerto de la Cruz, Spain
23 October 2015
11 October 2015
눉Problems with water pressure, old bathroom equipment, slow wifi (only 1 device at one time), small balcony
눇city center, near the Mercadona shoping center, big room, blackout curtance, dryer at the balcony
14 October 2015
눉if they get booking requests via booking.com then they have to get requests clients send them. i believe they just didnt want to do anything.
눇We arrived at 10 in the morning expecting to be checked-in since we sent a few days before a special request, which the crew didnt get as we were told (strange system they have: got bookings but not special requests).nice administator tried to find a room for us to check in earlier but she couldnt. i said okay, we can wait, just leave the bags and go to see the town but they told us they dont have rooms for 2 and will not have them next few days at all but had rooms for 3, separate beds, when it was me and my boyfriend and we wanted at least a possibility to put beds together. a double room was also in special request and the room in the upper floor.(which they also didnt get, again strange right?) the room we were offered was on the ground floor and dark and for 3 people. we were told this is the only option they had for us. Receptionist made a few calls trying to find a room and found one in another apartment hotel called Pez Azul (i believe they have a chain of apartment hotels throughout Puerto de la Cruz) and just suggested to take a look. And we loved it much more and spent a beautiful week in that apartment.
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