No daily cleaning or change of towels (every 2 days), no proper coffee machine (Nespresso or similar would be appreciated instead of a drip machine), no coffee available neither..apartment with no sea views, very close to bbq area (smell)..Breakfast needs a better choice/quality of breads/pastries..The egg dishes were very average..No Benedicte/poached eggs, no avocado toast etc..Buffet dinner not great

Size of apartment, great breakfast (with healthy options at the vital corner)!Friendly staff. beautiful beach.

Stayed in July 2023

it was very big and fantastic roof terrace with hot tub

Stayed in June 2023

Beach gate keycard stopped working and are quite unreliable.

Excellent location, 5 minutes to the beach. The pools are great, the kids spent most of the day on the pool slide.

Stayed in May 2023

the hotel was very quiet when we went, only 1 restaurant open during the day and didn’t cater well for children. Food was not allowed by the pool so the kids couldn’t snack when hungry. Also on Thursday night there was an event in the hotel with very loud pumping house music until 11pm that could be heard even when all the windows were closed

the hotel and apartment were excellent although it could be a bit better equipped in the kitchen with utensils

Stayed in May 2023

Reception staff quite incompetent. We were given a sheet with activities for the previous week, which did not correspond to.our week. The sheet said the Irish Pub and Bowling were open from 9pm. We asked at Reception, who said it was from 8pm. It did not open at 8, nor at 9. We ordered a taxi at reception for the following morning at 9 am. The taxi did not come. It became clear that Reception had never ordered the taxi (although they never admitted it, nor apologised). Restaurant service very slow and incomptent, with dishes served in random order.

Beautiful remote coastal location with long, sandy beach. Classy designer architectural hotel. Fabulous hotel gardens. Superb apartment with jacuzzi on roof terrace. Cleaning and jacuzzi servicing staff really efficient and discreet. Superb restaurant El Cuartel del Mar just next door.

Stayed in October 2022

The property was slightly tricky to find as it’s tucked away behind the Hideaway Hotel, so on our initial attempt to find the entrance it took our taxi driver extra effort to find - he ended up calling to find the entrance - could use a bit more details on how to find the address for new visitors

This resort is in a wonderful location easy walk to the beach lots of swimming pools to choose from restaurants right on site as well as easy access to the restaurants down on the beach

Stayed in October 2022

It was quiet very peaceful beautiful views. Amazing apartment with everything you need. Spacious, clean, top quality. Five great pools. Perfect location for Cadiz. A stone throw from a white powdery sandy beach. Best sunsets you'll ever see.

Stayed in September 2022

Kitchen could be better stocked and a full room service option would be useful.

The quality and comforts of our 3 bedroom apartment were perfect for our family of 7. 3 bedrooms and 3 bathrooms was exactly what we needed. We loved having the resort facilities on our doorstep and yet all the trappings of a home and garden for us to enjoy. Fresh pool towels daily and cleaning schedule was perfect and staff were lovely and friendly and happy to procure items we needed.

Stayed in June 2022

Nothing to dislike

The location is amazing and the gardens are beautiful. The apartments are very clean and well stocked. Really lovely resort that never feels too crowded even during peak times. Would highly recommend.

Stayed in June 2022

The water in the pools was rather cold. There was no pool for younger kids / babies. We were very happy on the beach, but I can imagine that some may miss that. Kitchen was decently equipped. Although it didn’t have a kettle or a large chopping board. There was no small shop on site for water, etc. So if you don’t have a car, the walk to the next shopt is a bit of a stretch

The 2 bedroom apartment was spacious and had a good layout. Very clean and bright. Ours was on the ground floor, perfect for us with a 3yr old. The gardens are truly lovely and provide a lot of privacy. Two pools are fenced in, so kids can run around without being worried about falling in. Breakfast buffet was great and varied, something for everyone. Did the buffet dinner 3x too, always different. Always delicious. The beach is fabulous, can’t rave enough. Spa treatments very good too.

Stayed in June 2022

It's ready for a refresh- pool and slide area and in the bathrooms at the property

Staff, location and facilities in room were great.

Stayed in June 2022

to be honest, for the amount you pay, wish the hygiene and cleaning services were better

location, the pools, the beachfront, the ponds and waterfalls, the greenery was all incredible

Stayed in May 2022

Everything

Stayed in September 2021

The environment is relaxing and beautiful. So many palm trees and space helps to feel like there is few people with you there, always space in the pools and jacuzzi areas .Very close by walk to one of the most beautiful beaches I’ve seen with white small sand. All with sunshine almost guaranteed during every week of the Summer. Just Paradise ! We’ll come back 👍

Stayed in August 2021

There was no kettle in the property which for self catering is unusual as most people enjoy a tea or coffee in the morning.

Property was situated within walking distance from a beautiful beach and the garden and pool area was stunning. The apartments are clean and modern and have all the necessary mod cons. There are fantastic restaurants about a 5-10 min drive from the complex in Novo Sancti Petri.

Stayed in July 2021

Nothing really.

Beautiful property with great pools, a wonderfully designed garden, great restaurants and gorgeous seaside. The staff was very friendly with special kudos to the garden maintenance team. A five star experience.

Stayed in July 2021

maybe we should have asked, but we wanted coffee in the mornings (before 9.30am) and the main restaurants were closed. only the buffet breakfast was open and we had not paid for breakfast. we went to the pool restaurants but they all were not yet open so we could not have our morning coffee. is there a way to get coffee?

we loved the room and the location within the resort - it's a very large resort and we luckily got a room on the ground floor, with a short 20m walk to the lower pool. I wish we can always get a room like this as we would prefer to get this type of room rather than the ones on the side looking at Cuartel.

Stayed in June 2021

2 things: 1- The beds we had were rock solid, to the point we didnt really sleep enough to rest. 2- My kids are 14 & 15, they are charged as adults for the buffet which i think we 12 under, but the adult pool is 16+. The resort needs to decide how it sets its ages.

Super quiet and in immaculate condition.

Stayed in June 2021

The restaurant times were unclear on the website and made us change our plans last minute several times because certain places weren't open when they said they'd be.

Staff was incredibly nice! The view from our apartment room was amazing and the pools were great too. One of my favorite parts was the thermal circuit at the spa, definitely recommended!

Stayed in June 2021

There was nothing to dislike.

The location and the apartment itself. Breakfasts were great!

Stayed in May 2021

If you are staying at the apartment side is the resort, you are treated as second class citizens when in restaurants on the resort. We stayed here last eeek of March and most of the restaurants weren’t even open. Please manage expectations if people book your hotel when things are closed to avoid disappointment.

The location by the beach was great. Also, there were lots of amenities (ie restaurants etc). The room was spacious.

Stayed in March 2024

Lacked essentials, not much in the kitchen. Only small wine glasses. No champagne/ Prosecco glasses. No kettle. No microwave. No cereal bowls only larger dishes. Total hassle having to check in twice ie to apartment concierge and then hotel. Total hassle having to do the same on checkout. Mo welcome pack of tea bags/ milk or even washing up liquid. No shop on site. Therefore not ideal for a short stay and pretty impossible without a car. Restaurants also shut on a Sunday.

it was very clean. Apartment concierge were nice and helpful. we liked the jacuzzi. It was quiet.

Stayed in October 2022

terrace was dirty no room service in aparts changing towels just at reception, its far from the pool and sea a/c working not good, in living room very good, in bedrooms not at all

dinner was very nice, aparts very good equipment

Stayed in May 2022

The complex has no beach service. The swimming pools open at 11 am. For the size and cost of the flat, it has no basic appliances (kettler, iron, extra pillows). The cluttery was basic. A bit disappointed for the price.

Location was good and the property is very big. Rooms for the children and good access to the swimming pools.

Stayed in July 2021