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Avenida Gran Canaria, 38-40, 35100 Playa del Ingles, Spain
3 December 2015
눉The air conditioning in this hotel is extremely poor. We got very little sleep for the first three nights due to the heat in our room. I did complain after the first and second night. It was only when I went to reception on the third night at 2oc am approx and threatened to bring my bed to the reception door so I could sleep in the cooler air then I got promised that I would be sorted first thing in the morning. At 9oc I met with the assistant manager who offered to change us to another room. He also offered us a free dinner in the ala carte restaurant, we did not take up his offer on dinner. All we wanted was a room with air conditioning that worked so we could sleep which was why we were there in the first place to sleep and rest after working a hard year. Our new room was a little better but not much, we could open the bed room door and let the breeze flow through which helped. Not what you would expect from a four star hotel.
눇The hotel is quite good with some of the staff friendly and helpful. The male staff in particular was excellent at both receptionists and the bars. The female staff at reception was mostly unhelpful, more promises than action. Female bar staff mostly preferred to chat with their friends and more often than not would leave the bar unattended and would almost try and avoid serving customers. Even when there would be only two or three customers you would always have to wait. Training would definitely not go amiss
29 November 2015
눉According to the hotel information on the booking site free wifi should be available in all areas. Not working in the room, when complaining the answer was "did you pay", meaning that wifi only works properly if you pay for it. Thus lies on the booking site. Also re beds, the room was supposed to come with a large bed (180-210) according to Booking.com. But this room had two small single beds on wheels, impossible to arrange as a larger bed. Balcony facing the garbage area. There was a message in the room that if you give the hotel a "like" on Facebook you would get a gift! Bribing! Don´t trust Facebook if you ever did! Chaos at breakfast, dinner with a too large restaurant and too many guests, food not very nice. Stay away if you don´t like "all inclusive" in a large complex.
눇Room, bathroom fine and clean. Spacious areas, pools if you like to stay at the hotel area.
30 November 2015
눉As an inclusive hotel live music every evening was loud and lasted until 11pm, no chance of a relaxing drink on the balcony.
눇Great location, excellent facilities, both breakfast and dinner buffets were excellent with lots of choices
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