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Avenida Litoral, 10, Ciutat Vella, 08005 Barcelona, Spain
15 August 2016
11 August 2016
눉The check-in was made by not well-trained and competented srtaff. As a result we were given keys of a room that was not ready and pre-authorized the room charge and expenses twice. The fact that a girl spoke our native language is definitely not enough to work with clients. It is better to put more attention to the staff training in advance. The water in the bathroom of our delux room either sticked or pored out. I asked another trainer girl to send a staff to our room, but nobody ever came. It is a small thing, of course, but flowers in the vases in breakfast restaurant were in awful condition and were not pleasantly looking. It is better to change the living flowers or to put the artificial ones. The breakfast choice was good, but did not give a feeling of first-freshness, unfortunately. Especially green leafs and vegetables. Because there are no elevators for staff use, thouse we shared together were pretty crowded and slow to come.
눇Location was quite good for us. Room service was quick. Amenities were rich in choice and good quality. I appreciated the apologizing letter from hotel Client manager, the present to the room and special breakfast offer hotel gave us as a compencation to the fact that one of our rooms was not cleaned by the time of our check-in. This problem was solved by this gesture. Some staff was really nice and helpful.
13 August 2016
눉Our check in was dreadful. After emailing prior to arriving to ask if we could check in early we were told it would depend on availability which we understood! But when arriving we were told 2pm which we also understood! We came back to reception at 2 and still no room? We waited till 3.30 before we got our room which was very frustrating when we could see other people checking in and able to get their room! I notice on reviews that this has been a problem to other guests! I think it's time to employ extra housekeeping staff when the hotel is busy! We have also been charged on our credit card an extra amount? We had checked out and finalized our account with cash? This needs to still be resolved😱
눇Our dinner the night prior to early departure was yummy and the waiter was friendly.
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