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Alameda Recalde,24 planta 4, 48009 Bilbao, Spain
21 April 2016
눇The reception staff were super friendly and helpful. The location is excellent for all main sights and travel by bus into/out for the airport. No need for an expensive taxi. I arrived early on an early morning flight so I went directly to the accommodation with my luggage. I left it there and they simply called me to let me know when I could access the room after cleaning. They also let me leave my luggage on the day I left as I had a late evening flight. All was clean, spacious and quiet for a good night's sleep.
16 April 2016
눉The wi-fi was terrible. Very intermittent and slow. Staff came to fix it twice when we reported problems, but it was still very poor. When we left the receptionist said they are getting new equipment next week. I hope so!!! 2 other small comments - 1/ the lighting in the room could have been better. The 2 bedside lamps were not really acting like bedside lamps as they were too high & lit up the whole room. There was no other light and the desk area needed it. The lighting in Room 15 was much better, even though it was a smaller room. 2/ There was no air-conditioning. Not a problem in April, but could be in Summer because you could open the window & let in fresh air which was great, but you also got lots of street noise!
눇The location was great & the view from our room (12) very good. It was easy & quick walking access to Guggenheim & river front and also the old city. Bathroom and shower very good. Bed very comfortable. Staff were very accommodating, changing us to a larger room when we asked & when it became available as we were there 5 nights. Excellent bakery around the corner for morning pastries. Good Parking was close by and you can easily park on the kerb or in the taxi rank round the corner to unload / load baggage.
17 April 2016
눉The place is generally fine, but there were a couple of things that might be improved. First, when we arrived the outside door was closed and nobody replied to the doorbell (we found out later on that the doorbell was broken.) We phoned several times the hotel until somebody finally answered. At that point we were already in our way to look for another hotel. (My suggestion to the hotel: if the doorbell does not work, please put a sign!) The second issue is I guess a matter of taste. In our room, the bathroom door was transparent. As you can imagine, this implies that you do not get too much privacy when you go to the toilet. :-)
눇Perfect location, good facilities, nice staff.
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