Plaza San Jaime, 1, 03500 Benidorm, Spain
Based on 128 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
9.3
Value for money
8.3
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 20, 2024
Julie
United KingdomBeautiful hotel, lovely staff! Amazing breakfast. Stunning location.
Stayed in March 2024
Reviewed: March 23, 2024
Paul
United KingdomDrains where terrible
Room and Location where lovely
Stayed in March 2024
Reviewed: March 15, 2024
Mark
United KingdomNot a great deal of outside space
Great location. Friendly and helpful staff
Stayed in March 2024
Reviewed: March 5, 2024
Fonseca
BrazilIts difficult get there by car using Google maps. The area is not allowed for normal car, but you can go because you are a guest. Ignore Google maps. Push the button in the red light and go by car very slowly, then you gonna arrive at the hotel. There they gonna take care of your car. It's 27 euros per day to park in the hotel.
The staff is very nice. For check in, you sit in a very nice area, with amazing view and they give you drinks!!!
Stayed in February 2024
Reviewed: February 22, 2024
John
United KingdomRoom 16 End room I think needs sound proofing and light coming through Door Lock problems but got sorted
Everything, great receptionist, great service, excellent views
Stayed in January 2024
Reviewed: February 12, 2024
Janet
SpainThe location is superb and staff can’t do enough for you.
Stayed in February 2024
Reviewed: February 11, 2024
Chris
United KingdomNothing to dislike
Great views
Stayed in January 2024
Reviewed: January 31, 2024
Romana
United KingdomPhones and Netflix in room not working
Location is fabulous. Tucked away at the edged of the cliffs in the old town. Staff are very very friendly and attentive.
Stayed in January 2024
Reviewed: January 4, 2024
Romana
United KingdomLocation was perfect. Great views. Away from the hustle and bustle. Staff were very friendly
Stayed in December 2023
Reviewed: December 10, 2023
Joanne
United KingdomFantastic hotel loved everything about it will definitely stay again.
Stayed in December 2023
Reviewed: December 5, 2023
David
United KingdomNothing
Everything
Stayed in December 2023
Reviewed: November 6, 2023
Stuart
United KingdomNothing everything was perfect again.
Everything from breakfast to daily room service was excellent
Stayed in November 2023
Reviewed: October 30, 2023
Mat
United KingdomNothing
Great service from all of the staff, beautiful hotel and rooms, really clean in all areas, amazing views and everywhere smelt divine, will defo stay with you again, thank you
Stayed in September 2023
Reviewed: October 21, 2023
Shon
United KingdomProperty is in a brilliant location the end of Old-Town near all the bars, restaurants and shops amazing room amazing Seaview, bit noisy from the sea, but that’s what you pay for bathroom was in the middle of the room all glass perfect experience for us maybe not for everyon only had breakfast, and it was very satisfying perfect experience, highly recommended
Very warm welcome soon as you arrive greeted with tea and coffee and soft drinks, sweets, cakes, anything you want really  staff recommended all the nice restaurants and they were all spot-on very warm welcome from angel  
Stayed in October 2023
Reviewed: October 4, 2023
David
United KingdomBathroom layout
Location
Stayed in October 2023
Reviewed: July 30, 2023
Frederic
BelgiumWhen we arrived we get a very warm welcome by a very friendly lady. She offered us a drink while making ready our check-in. The room was perfect with an amazing view over the sea. We had diner and breakfast in the hotel. Both were delicious!
Stayed in July 2023
Reviewed: July 22, 2023
Fallon
United Arab EmiratesThe rooftop pool was more of a hot tub. Very small and water was warm so didn’t cool you down.
Stunning, cosy boutique hotel in the centre of Old town Benidorm. We took our 2 puppies and the staff couldn’t of been more accommodating. Beautiful spacious room with breathtaking sea view.
Stayed in July 2023
Reviewed: July 9, 2023
Stella
United KingdomLocation and cleanliness
Stayed in July 2023
Reviewed: June 13, 2023
William
NorwayThe rooms need a overhal
Fantastic staff, they was just incredeble
Stayed in June 2023
Reviewed: June 2, 2023
Simon
United Kingdomthe pool area could do with some TLC but a lovely area all the same with stunning views
the view from the room was amazing
Stayed in May 2023
Reviewed: April 27, 2023
Robert
IrelandThe hotel location was in the old part of Benidorm Town and was exceptionally difficult to get to by car. Google maps were not useful for this venture as it directed you through pedestrian/restricted areas on very narrow streets. You would need a sketch from the hotel on how to reach the hotel. The hotel has a valet service which takes the car from you on arrival and parks it in another hotel.
A 5 * boutique hotel with a fantastic location overlooking the Levante beach. A breathtaking view. The staff were exceptional and could not do enough for us. A nice bottle of Cava on arrival. Just loved having breakfast outside on the patio overlooking the sea. A lovely spa area on the top floor with a small gym area.
Stayed in April 2023
Reviewed: April 24, 2023
David
United KingdomThe pool was only a plunge and the outside area was very small!! But the beach was very close..
The location was excellent, quite a small quality hotel with very good food and great staff.
Stayed in April 2023
Reviewed: March 24, 2023
Peter
United Kingdomfood
hotel was ok food not good
Stayed in March 2023
Reviewed: March 24, 2023
Tony
United Kingdomfood the eggs at breakfast where. under cooked the evening meal on sunday was a total wast of time and money
room and staff
Stayed in March 2023
Reviewed: March 15, 2023
Joanne
United KingdomNothing
A fabulous selection, and great quality. The waitress was so friendly and kind x
Stayed in March 2023
Gudvangen, Norway
Calgary, Canada
Nikko, Japan
Forlimpopoli, Italy
Alwinton, UK
Prague, Czech Republic
Newcastle upon Tyne, UK
Cebu City, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content