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Calle del Cabo s/n, 03188 Torrevieja, Spain
21 July 2016
17 July 2016
눉We booked for 3 children and two adults got offered to rooms miles apart not hotels fault bookin .com s fault no way of getting in touch with booking.com either by phone or e mail very poor
눇They tried with poor facilities
18 July 2016
눉Never again! This Poseidon 3-star hotel was swarming with large parties of young children (athletics groups, football groups etc). It was so bad we left after 2 days. The hotel was not suitable for a relaxing holiday venue for couples and should have been advertised as such. Children with families you expect but not large school parties! We were disgusted that Poseidon offered no money back and we were forced to transfer to a more expensive hotel in the Poseidon Group. They told us all their 3-star hotels were like this. It cost us 100 Euros for the taxi to transfer. Reception staff were grumpy and unwelcoming but not surprising considering what they had to put up with. You need a course to learn all the hotel rules and regulations. We had to sign forms and pay a daily charge (in addition to the deposit) for the pool towels and the room safe. The room safe was supposed to be digital but you had to pay for the key and carry it around with you. The staff grudgingly gave us 2 extra pillows but refused to bring them to the room. When we went onto the booking.com the hotel advertised 'Breakfast included' but when the invoice printed it said' No meals included'. Very dishonest. The hotel was supposed to be in Torrevieja but it was actually 10 Euros distance away from the centre in a taxi. We eventually transferred to The Mangalan in La Manga which was wonderful. Holiday hell to holiday heaven.
눇Food excellent. Room very clean. Catering staff were great.
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