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  5. Reviews of Casas Pepe Apartments & Spa- Adults Only

Reviews of Casas Pepe Apartments & Spa- Adults Only This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida de Bonn, 1, 35100 Playa del Ingles, Spain

#211 of 554 hotels in Playa del Ingles

Guests' Choice

Review Score

Based on 44 apartment reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.7

  • Staff

    8.3

  • Value for money

    8.2

  • Free WiFi

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 12, 2024

    9.0
    Great location, personnel and breakfast.
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location, personnel and breakfast.

    Stayed in January 2024

  • Reviewed: November 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    The steps Poor breakfast

    Stayed in November 2023

  • Reviewed: November 18, 2023

    9.0
    A great place to stay for a relaxing holiday, with everything else you’d need close by.
    • Leisure trip
    • Group
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Some of the room layouts are a bit odd with the entrance through the bedroom. €5 a day to use the air con also seems a little steep - would rather it was included.

    An excellent small resort. It’s in a great location and has everything you’d need within easy walking distance. Despite sometimes being busy, the pool area was always quiet and relaxing. The breakfast and lunch options were very good. Most staff were very friendly.

    Stayed in November 2023

  • Reviewed: October 19, 2023

    9.0
    Amazing stay
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    N/A

    Nice breakfast, great location, very quiet

    Stayed in October 2023

  • Reviewed: September 29, 2023

    9.0
    The apartment excellent, great choice of tv channels, plenty of towels the beds where comfortable and breakfast was exce
    • Leisure trip
    • Solo traveler
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    Every thing/ breakfast

    Stayed in September 2023

  • Reviewed: May 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Apartment - Ground Floor
    • Stayed 16 nights
    • Submitted from a mobile device

    spa works only 1 day in the week;(

    nice aptos, good location, friendly staff, good wifi-internet etc

    Stayed in May 2023

  • Reviewed: November 27, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Strong wind during the days but this is not apartment’s fault!

    Everything was fine!

    Stayed in November 2022

  • Reviewed: October 5, 2022

    9.0
    One week stay
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    The restaurant/bar could stay open to at least 5pm instead of the 3:30pm but this was only mildly inconvenient.

    This is a great apartment complex. Small enough to be intimate and friendly. It is ideally located away from noise and yet close to various amenities. Breakfast was superb and staff were extremely helpful.

    Stayed in October 2022

  • Reviewed: April 18, 2022

    7.0
    Had a very nice stay. I would definitely go back there
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Jacuzzi did not work, swimming pool was a bit on the cold side

    Spacious, clean and well equipped apartment. Optimal position, many free parking spaces around. Very quiet. Breakfast buffet was delicious.

    Stayed in April 2022

  • Reviewed: March 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 11 nights
    • Submitted from a mobile device

    No vegetarian options. If something might have been veggie it wasnt marked 'V'. Personal groan was the cleaners trolleys, noisy wheels all through the day. Should have been more photos of the junior suite as the 2nd bedroom was tiny and dark.

    Location was excellent. Well maintained gardens. No children. Quiet and restful. Nice pool away from view and wind.

    Stayed in March 2022

  • Reviewed: November 24, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Pool not heated and location does not capture a full day of sun

    Everything else was fine

    Stayed in November 2021

  • Reviewed: October 15, 2021

    8.0
    Great Location. Friendly Staff.
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Main living room, kitchen and balcony large and bright - ours with ocean view. Bedroom and bathroom small and dark.

    Location is excellent for nearby beach / dune / bar / restaurant access - yet also quiet at night.

    Stayed in October 2021

  • Reviewed: February 29, 2024

    5.0
    some customer-focused training to some employees needed
    • Leisure trip
    • Group
    • Junior Suite with Terrace
    • Stayed 7 nights

    Customer treatment was really poor. We ordered 1 bedroom (and 1 bed) bigger apartment, that we got and hotel was not willing to admit, that they made a mistake in their system, as our reservation was correct (confirmed with booking.com agent). At first, nobody from hotel was willing to offer us customer-friendly solution (correct apartment, compensation, etc). We needed to fight for that and do the follow-up complaint to booking.com agent. I had an impression, that they simply took a chance and gave us worse room and thought, we would be ok with this solution and we wouldnt be complaining. After the complaints we got an extra apartment as an compensation of the error in their system. So at the end everything was fine, we liked the resort, location and "welcome drink". However I need to give smaller rating due to their initial treatment towards us, as they were convincing us, that we got, what we ordered and they were not apologetic at all. In this case "Customer is always right" attitude from the Resort side was not applied, even when in fact we were right.

    What we liked most about this accommodation was breakfast. Big offer a bit different every day.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Excellent resort
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    Cleanliness

    Stayed in February 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Apartment - Ground Floor
    • Stayed 10 nights
    • Submitted from a mobile device

    Nothing at all!

    Lovely apartment and a lovely breakfast. Helpful staff and a beautiful spa area. Will be returning x

    Stayed in January 2024

  • Reviewed: September 4, 2023

    10
    Sooo good 10/10
    • Leisure trip
    • Solo traveler
    • Apartment - Ground Floor
    • Stayed 6 nights
    • Submitted from a mobile device

    If you want to have a full relaxing holiday with clean and quiet hotel, this is it. No disappointments. I never been so relaxed as in this hotel.

    Stayed in August 2023

  • Reviewed: September 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Room 86 at back of complex no views.

    Stayed in September 2023

  • Reviewed: August 25, 2023

    10
    Wonderful apartments near the ocean: clean, big, modern and comfortable. Breakfasts are really tasty and various. Nice h
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Perfect apartments with an excellent service.

    Stayed in August 2023

  • Reviewed: June 5, 2023

    10
    Superb holiday by the beach
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Had to pay extra for the air con which wasn't super effective as it was placed in he hallway, would prefer it in the bedroom

    Beautiful apartment and grounds, very well located. Breakfast was excellent.

    Stayed in April 2023

  • Reviewed: February 20, 2023

    1.0
    worst place which looks fine.
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    the staff. the pictures which doesn’t have nothing with reality. breaking the rules and putting my personal detailed data on the front of building. lack of help and support. you paid? take it or leave it.

    nothing. The wprost płace we were during our 4 months travel over all Canary Islands.

    Stayed in February 2023

  • Reviewed: February 13, 2023

    10
    Fantastic Stay at Amazing Complex, very happy
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 24 nights

    Tried to book for next year but it would appear it is generally fully booked. It shows how good the facilities are. Sad to have to leave.

    The accommodation was fabulous, great facilities, lovely breakfast, cleaned daily (including the rooms). Fantastic gardens and a good location close to everything. The staff at breakfast was friendly and accommodating and there was lots of choice. Will definitely stay there again.

    Stayed in February 2023

  • Reviewed: November 15, 2022

    3.0
    great locations but lacks cleanliness.
    • Leisure trip
    • Couple
    • Apartment with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    the food gave us food poisoning. they need to find a better way of using the buffet. the eggs kept us in bed for almost 3 days with Severely painful cramps and diarrhea.

    great location but needs a better way to deal with the roaches and ants. there were big and small roaches all over the apartment. ants were all over place and in your bed.

    Stayed in November 2022

  • Reviewed: September 20, 2022

    10
    Beautiful, clean apartment
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    The apartment had everything needed, was by the pool, it was quiet and so clean. The breakfast was very nice and fresh every morning

    Stayed in September 2022

  • Reviewed: September 18, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Apartment with Side Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    clean

    Stayed in September 2022

Showing 1 - 25

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