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Mestral, 42, 07840 Santa Eularia des Riu, Spain
August 14, 2016
July 21, 2016
눉Just a few niggles but we're sorted immediately they really care at this hotel
눇The staff here are the best I've ever experienced anywhere ...friendly eager to help and very very pleasant nothing g is too much trouble ... The interior of the hotel is modern very new slick with an ibiza vibe Exceptionally clean everywhere The selection of food is amazing as with the quality although at times the hot dishes were only slightly warm however with the fact that the hotel has only just relaunched after a major overhaul small teething problems like this I'm sure will be ironed out The lack of sun loungers round the pool area was a major kickoff for me although I will say it's the only time I have seen printed notes on people sun loungers warning them on putting towels on them to reserve them and then not using them .... Any small problems we did have with the hotel were dealt with immediately and with a real concern at getting the problems sorted ....next day more sunbeds appeared problem solved....this is amazing well done to all the management and staff your doing an amazing job
June 9, 2016
눉They had no idea what rooms people were in and people walked into our room. And when we demanded to change rooms we walked into rooms where other people were sleeping. Very dangerous. We had a full day with no running water - couldnt even brush our teeth...and when we complained to the manager the next day he called us liars and said it was only off for 30 mins....even though at breakfast at least 8 couples were queuing, complaining and demanding to see the manager. A shame because could be a nice hotel - just run so badly.
눇Location, Beach is lovely
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