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Avenida de Pío Baroja, 15, 20008 San Sebastian, Spain
August 14, 2016
눉Almost every day the staff very slow to make up beds and clean the room. We had to hold the plug of the kettle in the socket otherwise it would not boil. The pool was unbelievably cold. The staff business like but no personal touch. The WiFi signal was almost zero. Not a 4 star hotel. So for me, this hotel does not represent value for money. I will not stay there again.
눇The staff were business like but no personal touch, except for some of the bar staff. The shuttle bus was excellent but spaces were limited, so book in early morning.
August 11, 2016
눉Wifi was very poor and unusable most of the time! View was poor (facin grass hill) even though we asked for a room with a view. Breakfast not included in room price (already pricey) and cost €20 pp. Bar not well stocked! No liquor 43 which was surprising since it is a very well known drink from Spain. On the last day 2 hours before checkout, cleaning staff opened door and walked in without knocking.
눇Beds very comfortable, blacked out curtains made for a peaceful sleep! We rested well in the hotel and it was peaceful most of the time. There were some additional treats which emphasised the experience. Cava on arrival and checkin; complimentary spa oil and pillow spray with chocs and later in evening a welcome sweet bowl with complimentary mineral water. Very nice touches!! Catering services generally good in hotel particularly main restaurant for dinner. Although we waited a long time for our lunch to be served out at the poolside bar
August 11, 2016
눉Check-in staff. Very noisy at breakfast. Scarce parking possibilities
눇Check-out staff. Fine pool and restaurant area. Good clean rooms
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