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Gran Via, 80, Madrid City Center, 28013 Madrid, Spain
August 15, 2016
August 13, 2016
눉This hotel was let down tremendously by the rude, unfriendly staff. When we arrived we had to stand for 15 minutes before even being acknowledged. When we finally got seen to, the staff were very abrupt about only checking in at 3 (which is understandable). No smile, no welcome to Madrid! I then had to ask for a map and the receptionist simply asked what we would like to see and circled it on the map. We were given no restaurant recommendations or any useful info. When I asked about directions the receptionist again was abrupt and simply stated 'turn right and keep walking'. Throughout our whole stay, the staff made us uncomfortable and we didn't want to ask for advice. It seemed that everything was a chore and that tourists were irritating. Finally, the 'pool' on the 14th floor was certainly not a pool, merely a jacuzzi size pool. This is fine- but advertise it as that! It wasn't particularly clean either, the water looked more green and murky.
눇The hotel was undoubtedly stunning. The room was extremely comfortable and modern with a great bathroom. The location was also perfect, only a 10-15 minute walk from main attractions in Madrid. The view from the 14th floor is impressive.
August 14, 2016
눉It was forbidden to take any drinks to pool area (from their own rooftop bar). It was quite irritating that staff members came to ask all the time if everyone enjoying their pool was actually living in the hotell.
눇Great views over Madrid, especially from rooftop pool.
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