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Xabec, 5, 07610 Can Pastilla, Spain
14 August 2016
13 August 2016
눉A lot - We got to the hotel and they didn't have a room for me and my 3 children despite Booking.com phoning them and confirming a room with 4 beds. We eventually were given an apartment further down the road that had a musty smell, the settee was mouldy and the air conditioning didn't work... They managed to fix one of the air conditioning units but the bedroom was hot. Because we couldn't stay in the hotel the booked facilities that were offered were not available, no wifi, no tv, no hairdryer, no telephone etc... It wouldn't have been such an issue if I was there on my own but with 3 children one of which has asd, I was far than impressed. On the last night we were trying to sleep as our flight was early morning and 2 people unlocked the door and walked straight in scaring my children after midnight !! I went down the road to the hotel to be told it was the owners of the apartment who didn't know we were there ??? We had been there for 5 nights already. Having spoken to Booking.com which I have to say I have no issues with, the hotel said they couldn't compensate as I did not "complain" when I was there... Well it is obvious that their idea of complaining is very different to mine. It was the first holiday abroad for my children and it would have been a memorable holiday if I was shouting and screaming at the staff now would it. ALL IN ALL EXTREMELY POOR SO BEWARE IF YOU ARE GOING WITH A FAMILY. :(
14 August 2016
눉Terrible conditions at the restaurant, waiting and waiting... Small rooms with a lot of noise from the street. Car repair just opposite... So very "nice" view... Dirty rooms, with lots of sand from previos people...
눇Only one thing can make u stay there - beach is 2 min walk
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