Prado, 11, Madrid City Center, 28014 Madrid, Spain
#153 of 436 hotels in Madrid
Guests' ChoiceBased on 369 hotel reviews
8.6Cleanliness
9.1
Comfort
8.9
Location
9.6
Facilities
8.6
Staff
9.4
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 20, 2024
Ann
NorwayClean smell, and excellent service. Breakfast was mixed and good.
Stayed in April 2024
Reviewed: April 16, 2024
Hilal
TurkeyThere is a lot of noise early morning. There is no view at single room.
Location is amazing.
Stayed in April 2024
Reviewed: April 10, 2024
Lynn
United KingdomBrilliant location and very helpful staff.
Stayed in April 2024
Reviewed: April 2, 2024
Ronnie
IsraelBased on Location and Comfort: 9/10
Stayed in March 2024
Reviewed: March 31, 2024
Cecilia
United States of AmericaLocation was great. Close to city attractions and food/drink. All within walking distance. Staff was very friendly and helpful.
Stayed in March 2024
Reviewed: March 23, 2024
Jiye
United KingdomNothing. Never. How come I couldn't like the property? That's impossible.
It was so perfect that I felt like staying at home.
Stayed in March 2024
Reviewed: March 23, 2024
Vera
United States of AmericaWould be good to provide some extra water in the room.
The room was a bit small, but had everything needed. Good for a short stay, walkable to main attractions and have plenty of restaurants options.
Stayed in December 2023
Reviewed: March 22, 2024
Francis
United KingdomDidn’t like paper cup for hot drinks in room
Didn’t have breakfast. Location was perfect
Stayed in March 2024
Reviewed: March 11, 2024
Stuart
United KingdomMy room was smaller than I expected and it was hard to get the temperature right in the shower - went from too hot to cold with the slightest of turns. I've put the hotel didn't meet my expectations as I thought the room would be bigger.
The location was great, the staff very friendly and it was very clean. Very very good breakfast choices too.
Stayed in March 2024
Reviewed: March 10, 2024
Ian
United Arab EmiratesThere was nothing not to like
A wonderfully situated hotel in a historic district – Cervantes lived around the corner – and conveniently close to a wide range of shops and restaurants. The whole district cones alive at night. But most of all, a big thank you to the wonderful staff at reception and upstairs. I hope to return.
Stayed in February 2024
Reviewed: March 9, 2024
Inoka
Sri LankaLocation was good. Rooms were clean. Staff very friendly
Stayed in March 2024
Reviewed: February 29, 2024
Frank
IrelandRoom a little small but ok
Location very good. Very clean. Staff welcoming and always friendly. Breakfast good and lady managing the breakfast area (seemingly single handed) is a credit to this place.
Stayed in February 2024
Reviewed: February 22, 2024
Tom
United KingdomNothing all was great
Excellent service
Stayed in February 2024
Reviewed: February 6, 2024
Saidyominova
TajikistanNothing
Everything was good
Stayed in January 2024
Reviewed: January 17, 2024
Dóra
SpainThin walls, noise from other rooms comes through
Location, breakfast
Stayed in January 2024
Reviewed: January 17, 2024
Safia
United KingdomLift is too slow,blankets in the room are a little thin and the sometimes there is a lot of noise you can hear from you’re room.
Location was superb-close to all the amenities,staff were very friendly and all spoke English,breakfast was great too with lots of variety.
Stayed in January 2024
Reviewed: January 13, 2024
Bruno
BrazilPerfect location
Stayed in January 2024
Reviewed: January 12, 2024
Q
BahrainIT WAS FABULOUS AMAZING LOCATION AMAZING AND HELPFUL STAFF : FRONT DESK AISHA , LAURA , XAVIER, JOSE & Others . HOUSE KEEPING BETRIZ , BREAKFAST AREA sorry I forgot the smiling girl’s Name
Stayed in January 2024
Reviewed: January 9, 2024
Jelena
SerbiaEverything was perfect. The location is excellent, the staff is very professional and polite. This hotel is for every recommendation.
Stayed in January 2024
Reviewed: January 8, 2024
Maria
United KingdomBreakfast didn’t have enough vegan options.
View from a balcony, location and cleanliness are really good.
Stayed in January 2024
Reviewed: January 7, 2024
Dao
United States of AmericaNo free refill on drinking water.
Yes , love the location and the clean room and staffs
Stayed in January 2024
Reviewed: November 26, 2023
Khalid
Saudi Arabiasmall size of the room , no kettle for tea ,no tea ,no coffee at the room ,no slippers .
location excellent ,breakfast good ,staff friendly
Stayed in November 2023
Reviewed: November 20, 2023
Rui
PortugalNothing to point out!
Very helpful staff, delicious breakfast and excellent location. Walking distance to main touristic points!
Stayed in November 2023
Reviewed: November 11, 2023
Yuliya
LuxembourgVery friendly and helpful staff. Great location, in the middle of the historic center, with plenty of tapas bars and restaurants around, short walking distance to many attractions. Modern and comfortable room. Nespresso coffee machine and free mineral water. A nice little terrace overlooking rooftops
Stayed in November 2023
Saint Petersburg, Russia
Pompei, Italy
Norton, USA
Aguascalientes, Mexico
Chaptelat, France
Villa de Leyva, Colombia
Blaina, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content