Victoria, 1, Madrid City Center, 28012 Madrid, Spain
#145 of 526 B&Bs and inns in Madrid
Guests' ChoiceBased on 223 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
9.7
Facilities
8.1
Staff
9.3
Value for money
8.3
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Amanda
United States of AmericaThe area itself is a bit noisy but that is the price you pay for central location during a busy time and busy area. The only true negative is that there is not much hot water. (Someone’s previous review said the internet didn’t work and it worked fine for us. Someone else said there’s no hair dryer and there is at the desk you just ask for it and can stay in your room.)
The location of this place was unbeatable. The staff is fantastic and so kind (Especially Cesar!) The rates were really affordable and rooms were clean.
Stayed in March 2024
Reviewed: March 29, 2024
Peter
United KingdomNothing. The hostel met by expectations.
The location of the hostel is great, you're are right in the centre. Yes, that can mean a bit of noise in the early hours of the morning from the outside but it wasn't bad enough to negatively impact my stay. The hostel is clean, secure and the staff are friendly. Great value for money too.
Stayed in March 2024
Reviewed: February 25, 2024
Xin
ChinaThe location is close to metro station. The room is clean and the staff is very nice.
Stayed in February 2024
Reviewed: February 20, 2024
Mauricio
MexicoThat they only gave us a pair of keys and we needed it more
The location and the staff were very nice
Stayed in February 2024
Reviewed: February 18, 2024
Vikki
United States of AmericaNo coffee or electric kettle to make tea
Location comfortable room great staff
Stayed in February 2024
Reviewed: February 11, 2024
Zineb
SingaporeThe next door noise was unbearable, like that was an issue in the whole hotels I stayed in Spain
I stayed only for the night and honestly I'm glad that was it. It's a cheap rate for Madrid so understandable. The manager was very helpful and provides much assistance.
Stayed in January 2024
Reviewed: January 18, 2024
Paolo
NetherlandsConsidering that the hotel is located in the lively center of Madrid it gets noisy outside during the evening(And to be fair this is to be expected in any big city) So my recommendation is to bring a good set of earplugs that are comfortable to sleep with(i think this is a good idea regardless of what hotel you visit).
The hotel is right in the center of Madrid. Everything you would want to see is within walking distance. And if you do not fancy walking, the Metro station Sol is just around the corner. This also makes it easy to travel to and from the airport by metro. The staff is friendly and happy to help. furthermore there is always someone at the reception 24hrs a day . The hotel is located in a beautiful old building on the 4th floor. there is an elevator available to get to the hotel or alternatively a beautiful old wooden stairs that seems to be polished daily. You will receive a key to the entrance of the building, Entrance to the hotel and finally your room key. This makes The hotel feel like a safe place to stay as well. The room and hotel in general are very clean. My room was cleaned daily and i received new towels every day. The room is not big. but at the same time has everything you need. it has a decent shower. In addition to that the rooms have working air-conditioning (Full disclosure my stay was in the middle of January 2024. Consequently the ac was used sporadically on the heating mode. Because of that I can not attest if Ac the will cope in summer heat. But they do work and are in good condition). In my Opinion if you want to go out and explore the city it is all you will need.
Stayed in January 2024
Reviewed: December 22, 2023
Patricia
CanadaLocation
Stayed in December 2023
Reviewed: December 19, 2023
Yusuke
SpainLocation is great.
Stayed in December 2023
Reviewed: December 12, 2023
Cuevas
United States of AmericaVery comfortable room,clean,in center madrid..highly recommend
Stayed in December 2023
Reviewed: December 11, 2023
Laurent
Switzerland-
Simple but efficient and clean place to stay « in the centre of the city centre ». Accomplishes it’s purpose foremost if you use the functional room just for sleeping
Stayed in December 2023
Reviewed: November 24, 2023
Jeff
CanadaCesar working at the front desk was very friendly and helpful. He also held our bags for us after we checked out.
Stayed in October 2023
Reviewed: November 24, 2023
Alvin
IrelandHope they can provide a coffee corner.
Located at the heart of the city. Professional and friendly staff. Clean rooms.
Stayed in November 2023
Reviewed: November 8, 2023
Pieter033
NetherlandsSince it is in the very centre of Madrid it can be very noisy in the night time, especially in the weekends: screaming people, police cars with wailing sirens
Very central
Stayed in October 2023
Reviewed: October 26, 2023
Pao
Puerto RicoReally small
Location
Stayed in October 2023
Reviewed: October 25, 2023
Nor-ain
United Arab EmiratesThe staff are all lovely and helpful. The room is also very clean and they provide fresh towels daily. Location is superb.
Stayed in October 2023
Reviewed: October 22, 2023
Rhys
United KingdomWe had issues with the aircon dripping, but after two days that seemed to be resolved.
Excellent location, clean and comfortable room, and the friendly staff couldn't do enough to help.
Stayed in October 2023
Reviewed: October 22, 2023
Laurence
United States of AmericaThe location is terrific, a block and a half from Puerta del Sol. Staff is very good and very responsive. Room is comfortable and clean. If you want to be in the center of Madrid at a reasonable price, this hotel is a really good choice.
Stayed in October 2023
Reviewed: October 20, 2023
Chris
SpainOutside noise during the night
Clean small hostel in a great location
Stayed in October 2023
Reviewed: October 17, 2023
Alina
IsraelNoise. We doesn't like to use air conditioning while sleeping, it was pretty hot in the room but we could open the window because even with window closed it was really noisy there . But what else you expect living in the really center of whe city 2 minutes walk from main city Square.
Really good and understanding people work there. First time we stayed there the room was small, but second time it was bug and comfortable.
Stayed in October 2023
Reviewed: October 9, 2023
Lorraine
United KingdomOffered late checkout but when requested said not available.
Very central, easy access to metro sol underground.
Stayed in October 2023
Reviewed: October 3, 2023
Bianca
SpainRoom was tiny and the bathroom was even tinier. If you are tall or have long legs, you will struggle.
Great location, staff was friendly and super helpful.
Stayed in October 2023
Reviewed: September 22, 2023
Anita
SpainSignposting, took us a little while to look up and see the sign, then had to hunt for the doorway
Clean comfortable rooms, cleaned daily, towels changed daily
Stayed in September 2023
Reviewed: September 12, 2023
P
United KingdomRooms are very small as is the bathroom, for one night it was OK, for longer I'd need a bit more room.
Very central to many restaurants and bars, near to either sol or anton martin Station, shopping area a few minutes away.
Stayed in September 2023
Jennings, USA
Bakhchysarai, Crimea
Trani, Italy
Yeosu, South Korea
Brisbane, Australia
Muggia, Italy
Winchester, UK
Bowen, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content