Getting access to the place was hellish. The door handle was very loose and we could not gain entrance. They did answer my WhatsApp and eventually someone came. BUT even though we got through the main door, the code to our room was wrong. Even the assistant could not gain entry. Apparently they had changed the code but had not informed anyone! After a lot of talking, the assistant got the code and we managed to get in. It was SO noisy in the night. This is a student area and they were partying until at least 2am. The bed was awful and the shower was built for a dwarf. But, it was ok. At least we had somewhere to stay. I wouldn't stay here again.

The price, for central Madrid was excellent.

Stayed in October 2023

We could hear the noisey people in the room next to us all night. The shower was in the bedroom space which wasn’t very comfortable. All in all very cramped.

Nice location, clean and simple room.

Stayed in July 2023

It is very basic. I have been there a few times and sometimes the room smells like smoke. There are no hangers and the sockets are in odd locations. The pillows need changing. The sheets usually have permanent stains, which is ironic when I spilled some energy drink on them they charged me extra. I spent 3 days and there was never a cleaning service during the day to replace sheets or clean the floors. Not having a reception is an issue as guest will have some problems eventually. Most people also do not understand the door code they sent by email, they sent 2 sets of 4 digit code and a lot people do not understand that you have to key in all 8 consecutively, so there are loud bangings on the door of frustrated guests not being able to get in. There are some hostals nearby that have roughly the same price. It is a pity because the hostel is near the metro and the center. I hope they will try to improve, I hope at least have some staff on site and replace the pillows and bedsheets. I also hope they charge the people who smoke in the rooms.

Location was near the center.

Stayed in May 2023

Everything is extremely run-down and shoddy, definitely not worth what I paid. There was only one plug beside the bed, which didn't work when I arrived and had to be called in to get fixed, and then you have the choice of charging something or using the bedside lamp, not doing both. The door had large gaps around it that let in all the light from the corridor, all around it, and it felt like the bathroom could fall apart at any moment. Also no soap in the bathroom, and terrible towels.

Location is good

Stayed in March 2023

Everything , bad experience won't repeat it

Stayed in December 2022

I did not see any other hostellers during my stay, are there any communal facilities?

Location was very nice

Stayed in October 2022

There was an issue with the confirmation of my reservation. The stuff was too slow to help me solve that and I had to call them again and again and also send them messages constantly asking about my case.

Stayed in July 2022

The value for money of the place was not worth it.

Location was great.

Stayed in June 2022

I was walking in clutches and going up the stairs wasn't that easy for me. * It was very noisy outside,though I know can do

The beds, were ok The staff was so educated and nice The room was generally ok.

Stayed in May 2022

The room was very small and has nothing but the bed

The location is very good

Stayed in May 2022

Door locks seem to be very loose all over the place, like it's easy to break in. Plus the walls are so thin that you can hear everything, so that it's not easy to stay asleep.

Fair price.

Stayed in April 2022

There is a really bad smell in the room and it doesn't make your stay in the room comfortable. The shower did not have any curtains or doors and it was hard to take a shower without making the bathroom full of water. There was no cleaning service in 3 days, i think at least there should be some help as taking the trash out since we had only one little waste bag in the bathroom and it was not enough for 3 days. The check in process in super uncomfortable as you need to call them and text and so on. It would have been easier to get the instructions through Booking and not spending hours to contact (no one answered in the beginning). Especially if the person is a foreigner (no Spanish sim card) or does not speak Spanish, it can be very tough. I hope the administration will take into consideration these above-mentioned stuff.

The location was good.

Stayed in January 2022

The bed sheet is dirty obviously not change and the toilet is dirty.

Near in train station and the center.

Stayed in December 2021

A lot of noise, random people entering and knocking at your door, it wasn't very clean. Photo in boocking doesn't resemble reality.

It was very warm.

Stayed in November 2021

Check in was a pain in the heck, you never see a live person to handle a key or tell you where your room is or why wifi signal is not on. After a long trip overseas is a bad idea to figure this things out. Room is so small with a huge armor inside that takes a chunk of the space. Laberinth to get the pension and not to mention the room. Not even neighbors of same building know the place.

I can say bed and bath were clean.

Stayed in October 2021

I did not like the property at all, as we sat on the bed and it was broken and we contacted the customer care and the customer service took a long time to fix it. we were tired and it was a really bad experience. they gave us another room which was not clean, the bathroom was not clean either and the room was completely bad. look over images for more info about bed.

nothing

Stayed in November 2023

Again. I hated it. It was horrible. I orderd one room and got a jail sell. Complete waste of my hard earned money. No man or a woman should sleep in such conditions

Nothing. It was horrible. I orderd one room and got a jail sell

Stayed in October 2023

Nothing it was a complete disappointment the building is in a bad state of repairs no lift available rooms smell of cigarettes and damp.they rent out rooms to crack addicted that stick out the building burning that crap the walls are dripping from water leak from behind the walls the plug socket was hanging out the wall exsposing live wires. The shower was leaking with duck tape over the hole.the halls are so thin you can’t get a push chair though. No cot was provided. No staff in building and when you need any assistance you get a extremely rude person on the phone when they decide to answer hours latter . Was left hours for room to be ready was told it’s so the room can be cleaned. On entry to the room it was a complete disaster room dirty old sheets just re folded.

Nothing it was a complete disappointment the building is in a bad state of repairs

Stayed in August 2023

I wish there was a reception area, Luggage storage, and kitchen.

Location, comfy & clean room ;)

Stayed in March 2023

Electrinic Appliances

Enviroment

Stayed in January 2023

Noisy bed. Impossible to sleep on. Shower head was broken and went in 2 directions. One giant pillow. Asked for more, said it was Impossible. No windows. Covered in shutters. So it was Boiling hot Bathroom door needed brute force to open snd close. Front door of the property was never locked. Security issues. Ants everywhere. I have many pictures. Messages the property for help and they said clean up as best we can.

The location is the only positive of this place.

Stayed in January 2023

Terrible for checkin. No elevator. Rude staff. Light switch outside of suite. Tv didnt work. Couldnt shut off heat. No window. No one to talk to. After check in the staff fled and could no longer be contacted. Didnt clean room and wasnt enough toilet paper. No cup or glass.

good location

Stayed in January 2023

They didn’t have the room prepared at the appointed time so we had to wait 20 mins extra. Once we got in the room , the floor was still wet ,the bed was really shaky and not comfortable in addition to that , the door lock wasn’t in the best condition and the window blinds were broken, so you couldn’t fully raise it. I wouldn’t recommend it even to my worst enemy . Apart from the good location in the city centre , everything else was a total disaster

location

Stayed in January 2023

The place was awful

Nothing

Stayed in October 2022