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Cala Fornells, 78, 07160 Paguera, Spain
18 February 2016
눉The beds!!! They were like sleeping on concrete. So much so that it would make us think twice about staying again, which. Is a great pity as everything else was tops.
눇Wonderfully pretty, stunning location, most friendly and helpful staff one could hope for, food was out of this world!
7 September 2015
눉The hotel is very German-oriented, most of staff speak only German and very little English. Main restaurant staff is not 5* hotel quality - you need to run after them to get seated for breakfast or bring you juice, plus communication problems - some seem to speak only Spanish. It is a pity the restaurant upstairs do not serve the dinner in the open area - there are only tables under the roof and it can be hot if you seat in the 2d row (near the glass).
눇Very quiet and detached place, big and beautiful territory in the woods, you can enjoy near the pool and relax. Public beach is 5 min walk. Restaurant near the reception has a great view and there are not many tables so dinner is very intime.
23 October 2015
눉The administrative side was not so good. First, they had us down as a party of 3 despite having booked for 2 and only 2 of us checking in. Booking.com staff had great difficulty in persuading the hotel to waive the third half board charge. Even worse was that although we had paid the maximum booking.com price to reserve a bungalow, we were accommodated in a lesser room without explanation and with no offer to reduce the cost on our booking confirmation. It was only several days after check in that I thought we were in a lesser room which the reception staff agreed. I made representations that my charge should be reduced to reflect the room downgrade, which they did agree the following day. I would have expected a hotel of this standard to inform me at check in that it was unable to accommodate me in the room I had reserved, the reason for this and an immediate offer to reduce the charge to that of the room they had allocated, at the very least.
눇The location, comfort, ambience and quality of the restaurant were excellent and worthy of a repeat visit.
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