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Gran Via, 70, Madrid City Centre, 28013 Madrid, Spain
12 May 2015
눉Our only gripe would be the lack of information prior to arrival regarding location of parking, as it's impossible to stop outside the hotel, and unload luggage from a car.
눇We loved the location in the heart of Madrid
11 May 2015
눇Everything fine except for free wifi which leaves much to be desired
12 May 2015
눉Too many to mention. Wrong room initially which took 2 days to sort. Tea & coffee in room consists of 1 sachet of each - never to be replaced again & no milk anyway! Electricity blew in new room which took all afternoon & 3 phone calls to fix. Solarium? Open when? High season is March to October - we went in glorious May, sun shining, 26ºc to be told it's only open in the summer - 3 months of the year does not constitute a facility available. Staff were not rude but definitely too many "jobsworths" so much so, that I quickly came to the conclusion that it wasn't so much bad staff - but bad management. No-one was happy. I complained three times & not once did the manager come out to see if he/she could resolve any issues. I really can't understand how this hotel got it's 4 stars? There's no lounge, no bar, no extras in the rooms E.G. dressing gowns, throw away slippers - you don't get these even if you have a massage.
눇The location was amazing. The staff in the cafe (which was the only bar & a franchise), were really helpful & nice. The Spa staff were also amazing & had a fabulous massage.
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