Gran Via, 11, Madrid City Center, 28013 Madrid, Spain
#71 of 436 hotels in Madrid
Guests' ChoiceBased on 450 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.4
Value for money
8.4
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Sarah
United KingdomLovely large rooms and very well appointed bathrooms. The property is old but has been newly decorated sympathetically to the building.
Stayed in March 2024
Reviewed: April 19, 2024
Mohamed
CanadaLocation Friendly staff
Stayed in April 2024
Reviewed: April 19, 2024
Gordon
New ZealandAsked for an earlier check-in after a 27-hour flight from New Zealand , but had to wait till 3pm for our room. Disappointed that even 2pm was not possible.
The location was excellent. Breakfast was fantastic. Water cooler on each floor is a nice touch.
Stayed in March 2024
Reviewed: April 12, 2024
Sherry
CanadaEntrance and reception area. No public spaces. Library is downstairs and you have to ask. Roof was also not always accessible. No comfortable chairs in the room.
The reception is small and crowded when there is a magnificent entrance next door they do not use. Quite insulting to hotel guests. We paid quite a lot and don't feel the hotel had the best service.
Stayed in April 2024
Reviewed: April 12, 2024
John
United KingdomIf I'm honest it was a little pricey I would say, especially if you include the breakfast.
The staff in particular were amazing. They went out of their way to make this a special trip for me and my family - as I celebrated my 60th birthday and for my son who is an avid Real Madrid fan. There were all sorts of treats and surprises waiting for us to welcome us into our room. Thank you so, so much to ALL the staff. Fantastic location too, perfect for sightseeing.
Stayed in April 2024
Reviewed: April 6, 2024
Brazilia
United States of AmericaIt’s an old building. The facilities are old but well maintained I was expecting something better I stayed in íberostar Lima and is a really nice building. The room we took with view to the avenue was extremely noisy. Their windows are not soundproof. I could hear everything from the room. We weee on the second floor
The location was wonderful. The staff super nice and informative. The rooms were very clean
Stayed in March 2024
Reviewed: April 2, 2024
Walter
United States of AmericaNothing!
Exceptional first class service by staff in a beautiful historic hotel.
Stayed in March 2024
Reviewed: April 2, 2024
Margaret
United KingdomNo lounge to sit in
Stayed in April 2024
Reviewed: March 24, 2024
Karen
United KingdomNothing
Ideally located staff were helpful in every way, and the weather was great!
Stayed in March 2024
Reviewed: March 9, 2024
Jena
South AfricaStreet noise.
Gym. Location. Welcome tapas. Nice staff.
Stayed in March 2024
Reviewed: March 4, 2024
Escritora
SpainI have been traveling for years and developed a sense of responsibility while doing it. For me a hotel that is honestly aware of the climate crisis and doing something about it is a must. I love how Las Letras is incredibly confortable and at the same time responsible with the environment and of Human Rights of everyone that works at the hotel.
I love this hotel. I am a writer and every time I come for a book tour I stay here. I used to live in Madrid but now that I moved away this hotel is my home away from home. I absolutely love Las Letras in Gran Via.
Stayed in March 2024
Reviewed: February 19, 2024
Alessandro
Italyprice quite high
Friendly staff and very clean room
Stayed in February 2024
Reviewed: February 16, 2024
Sarah
United KingdomNo lounge in Reception area
Perfectly located, staff really helpful, filtered water on tap, fully enclosed balcony which was unexpected.
Stayed in February 2024
Reviewed: January 17, 2024
Budour
KuwaitI didn’t like the idea that there was no drawers or enough space in the room for my clothes and things. Also they didn’t clean the room properly
The location was amazing and most of the reception staff were nice and friendly. The breakfast restaurant was nice
Stayed in January 2024
Reviewed: December 30, 2023
Genelita
United States of AmericaA little pricey, but then it’s Madrid and you’re in city center. Worth it!
The place was spacious, clean and accessible to almost everything. Great customer service. We enjoyed our Christmas in Madrid.
Stayed in December 2023
Reviewed: December 24, 2023
Alana
United States of AmericaLots of noise from the street.
The location was perfect. The staff helped me celebrate my birthday. The room was comfortable and clean. All together a great hotel.
Stayed in December 2023
Reviewed: December 11, 2023
Enzo
SwitzerlandPersonal service, quite familiar atmosphere. Very cozy and comfortably designed hotel. Very good breakfast.
Stayed in December 2023
Reviewed: December 6, 2023
Leonsomakos
GreeceStaff in reception has excellent command of english but the rest, for eg in breakfast room, minimal. Light in the room was a bit on the low side
Friendly staff, central location of the hotel, spacious room, nice breakfast, fast wifi, a bit expensive though, nice bed mattresses, large toilets
Stayed in December 2023
Reviewed: November 29, 2023
Moyinoluwa
NigeriaNothing
Everything !!!!!! Location , Food , customer service , Beauty of the room and balcony
Stayed in November 2023
Reviewed: November 28, 2023
Ediz
Turkeya little bit expensive
Spaceous room , perfect location , great staff . Thanks for everything Iberostar.
Stayed in November 2023
Reviewed: November 18, 2023
Jules
United States of AmericaCoffee available earlier in the morning.
Staff was very cheerful and helpful. Room clean and quiet.
Stayed in November 2023
Reviewed: November 17, 2023
Grace
PhilippinesSmall space for a triple room
Location in the center of Gran Via
Stayed in November 2023
Reviewed: November 15, 2023
Anna
PhilippinesI think the hotel needs a little upgrade. The towels, too need to be retired.😊
Location was perfect. Bedroom and bathroom were spacious. Food at breakfast was adequate.
Stayed in November 2023
Reviewed: November 10, 2023
Anna
PhilippinesNot enough space for your own toiletries and makeup. The couch inside the room is placed awkwardly.
The location is perfect, you’re in the center of the city! Room is quite spacious and clean, no problem with the bed and pillows. Bathroom is ok, clean and spacious, provided with a magnifying mirror. Breakfast is just enough.
Stayed in November 2023
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