Pilar Juncosa, 7, 07014 Palma de Mallorca, Spain
#66 of 111 hotels in Palma de Mallorca
Guests' ChoiceBased on 907 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.3
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 April 2024
Octavia
Romanian/a
Room and location
Stayed in April 2024
Reviewed: 15 April 2024
Mark
United KingdomFor a family with children it lacked any kind of fun. There was no evening entertainment, and the pool wasn't heated so an April trip wasn't ideal for swimming. The location of the place made it feel 'out of town' and required a fair walk to get to anywhere notable. The hotel feels more suited to older couples, or more a boutique business venue. It was a decent trip, but wouldn't stay again there, despite it's good point.
The hotel is very comfortable. Extremely clean, and front desk staff were very friendly and helpful. Really great people. The quality of the food on offer was very good.
Stayed in April 2024
Reviewed: 13 April 2024
Alex
RomaniaIts not that something which I dont like but it could have room amenities (tissues, posibility to do ur own coffee in the room, iron set ), as it is rated as 4 stars hotel. For later check out you need to pay extra for every hour
It has good location, clean, very friendly and approachable staff, nice gym. For what I needed it was a good price value for what they I had.
Stayed in April 2024
Reviewed: 11 April 2024
Emma
United KingdomThe bed was a little hard for my liking.
Great location in quiet area with lots of bars and restaurants within a 5-10 minute walk. Fabulous gym with free weights, squat rack etc. Buffet breakfast was amazing with freshly squeezed orange and omelettes made to order. Bike hire from hotel really cheap too and great cycle lanes accessible along coast. Room has huge terrace overlooking pool. Poolside bar has a really good menu and the staff are lovely. This was our second visit and will be going back next year.
Stayed in April 2024
Reviewed: 9 April 2024
Igor
ItalyNothing that actually comes to my mind. For a business trip it was more that I could have used.
The hotel is in a more more quiet area of the city, but still close to very good restaurants and the waterfront. The service was very good, including a very rich choice for breakfast. I was there for business trip, but if I have to come back I would easily book it again.
Stayed in April 2024
Reviewed: 7 April 2024
Stephen
United Kingdomit was a bit of a walk into the old town
Breakfast was good with the usual options of hot food, cold meats fruit etc
Stayed in April 2024
Reviewed: 2 April 2024
Markus
Austriathis part of the city is a bit deserted in mid march. Early season I guess. Pool was (understandably) still closed in mid march.
hotel bar food was allright. The room was clean and spacious. Staff was nice. Can't say anything about breakfast or dinner as we didn't eat there.
Stayed in March 2024
Reviewed: 2 April 2024
Devi
United KingdomFor the price we felt spa would be included which it wasn’t. Had to pay extra to use and had to book in advance as it is open to the public so mornings were often not available. The other hotels we stayed at the spa was included for free during stay. Asked the staff for chargers as ours didn’t work and none were available which was unusual as the other hotels we stayed at had plenty of spare chargers. Room next to us were quite loud speaking and playing music at night. The sound travelled through the walls. One bottle of water given during entire stay.
Good location Lots of free parking around the facility Kind enough to upgrade our rooms Great cleaning service with beds made and fresh towels everyday
Stayed in April 2024
Reviewed: 18 March 2024
T
United KingdomPool was not open or even cleaned and no air conditioning in the room ( we were told it was because it was winter... it was 20 degrees!)
Breakfast excellent, premium balcony room excellent with superb views
Stayed in March 2024
Reviewed: 11 March 2024
Vasile
United KingdomWe bought this hotel as it had the spa but we couldn’t use it because we had the baby and we weren’t allowed with kids inside unless they were 16years old, very disappointed as this wasn’t advertised in the article. Overall the stay was very good.
Everything ok.
Stayed in March 2024
Reviewed: 10 March 2024
Jack
United StatesIt is a bit far from the center so we used the city bus sometimes.
Spa was nice and relaxing. Breakfast was great with many choices. Staff was helpful.
Stayed in March 2024
Reviewed: 5 March 2024
Gabriella
United KingdomIt is called a spa hotel, however the spa is run independently from the hotel, meaning if you stay in the hotel you don't get any preferential treatment and it is also opened up to the public. It was fully booked up apart from one day and you don't get any discount for staying in the hotel. This should be advertised on their website and on booking.com. we were a little disappointed with that. Our shower also was not good. The pressure was basically dripping water and it would from hot to cold in seconds. This should be looked into further. However, I would stay here again as all staff are lovely and rooms super clean and nicely designed.
The staff were very friendly and extremely helpful. The location is perfect as you're a short walk from anywhere you need to be and 15 mins from the airport. The room was very clean and cleaned every day by lovely housekeeping. We were lucky and got a stunning sea view from our window. It was a very peaceful hotel and they put on a great breakfast.
Stayed in March 2024
Reviewed: 26 February 2024
Susan
SpainRoom was far too hot and the air con was not in operation due to the time of year. Slept with patio doors open.
Stayed overnight before flight to use SPA facilites. We were upgraded and the twin room was spacious with a balcony and view. Friendly staff and was allowed free hot water to make my morning and night "health" drink. SPA was relatively quiet with good facilities, entrance fee was applicable. Beds were comfortable.
Stayed in February 2024
Reviewed: 22 February 2024
Samantha
United KingdomRoom wasn't really up to a 4 star standed. Shower gel and shampoo bottle in the room was empty. Flooring had chunks missing out of it. Wardrobe door felt like it was about to fall off. Maid woke us up at 8am cleaning the next room and having a conversation in the hallway outside of our bedroom door. It appeared attention to detail was missing in parts
Comfortable bed and good powerful shower in the room. Brekfast was amazing and spa facilities were also lovely (although this isn't included in the hotel price) good location, around a 30 minute walk into palma with some bars an restaurants along the way.
Stayed in February 2024
Reviewed: 20 February 2024
Sebastian
GermanyDoors to the bathroom
Very good breakfast
Stayed in February 2024
Reviewed: 9 February 2024
Stuart
United KingdomIssues connecting to broadband first 24 hours but issue resolved for remainder of stay. Stayed outside of main season so some minor work going on but not intrusive.
Excellent self service breakfast with good choice of hot and cold food including freshly cooked omelettes and pancakes. Nice spa area and treatments. All staff exceptionally helpful.
Stayed in February 2024
Reviewed: 28 January 2024
Selvan
South AfricaToo small. Expensive
Location.facilities
Stayed in November 2023
Reviewed: 26 January 2024
Anshul
IndiaLocation not so easy to reach given the construction was going on the way and car parking problem
Nice rooms and stay
Stayed in December 2023
Reviewed: 25 January 2024
Piotr
United Kingdom2 people in the room, 2 towels and, for example, only 1 hook in the bathroom, there was nowhere to hang a wet towel or a swimsuit. A completely glass bathroom, minimalism totally impractical, too little space, especially the bathroom with a wardrobe (!) The rooms are already a bit damaged, wallpapers and shower elements are falling off, furniture legs are broken, there are a lot of minor defects. Very very dusty shelves in the bathroom, we had to wipe them thoroughly before putting our clothes there, the shower cabin was only wiped down with a cloth but not cleaned, you can see limescale deposits etc
large selection of food, dinners are best on the weekend, during the week it's a bit more modest (but still plentiful and tasty). Nice service, just like you should be nice when working with customers. However, there is one chef who has such a great attitude and willingness to talk that the day just got better! The waiters were great, super service at the bar, really nice people
Stayed in December 2023
Reviewed: 22 January 2024
Ana
United KingdomWish the spa facility was free
Breakfast had the usual options, the room looked modern and nice, kept clean and comfy.
Stayed in December 2023
Reviewed: 8 January 2024
Emily
United KingdomGood location for food and attractions. Clean room. Friendly and helpful reception staff. We were upgraded. Had a lovely champagne from hotel on my husband 's birthday.
Stayed in December 2023
Reviewed: 4 January 2024
Marta
United KingdomApart from a small fridge, there were no other appliances in the room. From a four star hotel, I would at least expect a coffee machine in the room, but I guess they want you to spend money in their restaurant instead. Also, when booking, there was no information that Spa wasn't included, and I had to pay 9 euro if I wanted to use it.
The room was spacious, clean, and had a balcony which was a nice bonus. Some nice shops and restaurants around with plenty of options to choose from. There are several bus stops near the hotel so getting around the city was easy. The Spa was nice and clean, good to relax. Staff very helpful and nice.
Stayed in December 2023
Reviewed: 2 January 2024
Jan
Czech RepublicNot much to mention. The separate top and bottom sheets on the beds get messy soon when a person moves a little in the bed
Very good breakfast wit large selection of everything, including freshly squeeezed orange juice. Spacious room. Not very close to city centre, but within good reach of public transport. Very easy-to-operate safe box in the room, which accommodated a laptop.
Stayed in January 2024
Reviewed: 1 January 2024
Katsiaryna
PolandDidn’t notice any significant imperfections, except that it would be nice to have electric kettle in the room.
Food here is the best among hotels we’ve been to! Christmas dinner was absolutely delicious, waiters are very kind and helpful. The room we got was warm and filled with light, yet clean, bed and pillows were really comfortable to sleep the whole week! Thanks a lot! Would 100% recommend the hotel to my acquaintances.
Stayed in December 2023
Budva, Montenegro
Kitty Hawk, USA
Bogotá, Colombia
Archangelos, Greece
Bad Schandau, Germany
Piran, Slovenia
Bad Rehburg, Germany
Vilamoura, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content