Avda. de las Playas, 26, 35510 Puerto del Carmen, Spain
#1 of 808 hotels in Puerto del Carmen
Guests' ChoiceBased on 178 hotel reviews
9.8Cleanliness
9.9
Comfort
9.9
Location
9.8
Facilities
9.8
Staff
10.0
Value for money
9.3
Free WiFi
9.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 25, 2024
Grace
IrelandIt is expensive - although the free water and soft drinks etc helps towards that. The decor in the rooms and reception is tacky - a lot of silver, purple and sparkle, it looks cheap - however rooms are so clean and bright which makes up for this. Hot food at breakfast can be slow to arrive
The pool area is beautiful and peaceful. Sun beds are so comfortable. The entire place is so clean and spotless. Food is great. The staff are all so lovely. Free soft drinks and water at the pool and in your room. Great location. Lots of little surprises during our stay for St Patrick’s Day etc. Free cocktail at the pool each day delivered by the staff
Stayed in March 2024
Reviewed: March 19, 2024
Lander
United KingdomWe were room 4 which was perfect but outside it needs something to hold on to down the steps to our private lounging area
Breakfast was excellent and the staff were beyond helpful and friendly. So a big thank you to you all.
Stayed in March 2024
Reviewed: March 16, 2024
Anthony
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: March 2, 2024
Alison
United KingdomToo much bling
Peaceful, wonderful views, staff where attentive
Stayed in March 2024
Reviewed: March 1, 2024
Sandra
AustriaEVERYTHING ABSOLUTELY SUPER! The suite = a small apartment. The terrace with private whirpool. The staff… every wish is fulfilled within seconds. The hygiene… top clean. The Breakfast… à la carte. The food… excellent. All in all… happy to have discovered this paradise🌹
Stayed in February 2024
Reviewed: February 26, 2024
Patrick
United KingdomNothing
Everything
Stayed in February 2024
Reviewed: February 23, 2024
Paul
United KingdomService,food, rooms excellent
Stayed in December 2023
Reviewed: February 12, 2024
Patricia
United KingdomEverything was perfect. We are looking forward to staying again
Stayed in February 2024
Reviewed: February 9, 2024
Anthony
IrelandHaving to leave!
Probably the best customer service we've ever had. The staff went above and beyond to make sure we had everything we needed. Lovely hotel with everything you could need to relax. Would absolutely recommend
Stayed in January 2024
Reviewed: February 9, 2024
William
AustraliaNothing
Lovely clean property with picturesque view of the ocean. The staff were very friendly and helpful, made our stay relaxed and enjoyable.
Stayed in February 2024
Reviewed: February 7, 2024
Biggins
SwitzerlandNo negatives at all.
During our stay we only ate breakfasts, lunches & dinners at Lani's Gourmet Restaurant - all excellent. Access to beach was very good and no traffic noise. All staff were warm and welcoming "a family". We made use of the beauty salon, staff were considerate to our needs, relaxed ambiance, creating a fully pleasurable experience.
Stayed in February 2024
Reviewed: February 1, 2024
Jon
United KingdomOpulence
Stayed in January 2024
Reviewed: January 23, 2024
Koreen
United States of AmericaThere wasn't anything we didn't like, exceptional
Loved the unique, small and quaint atmosphere
Stayed in January 2024
Reviewed: January 22, 2024
Janice
United Kingdomnothing
perfect location. staff and service amazing. All the attention to detail.
Stayed in January 2024
Reviewed: January 21, 2024
Julie
United KingdomThe bedroom was a little cramped - difficulty getting things into the wardrobe. The position of our particular suite did not get the afternoon sun and the outside space was not particularly private but this did not spoil our stay.
Location superb. Breakfast excellent, much preferred choosing from a menu than a help yourself buffet. Restaurant staff very attentive but sometimes misunderstood the order - however if mentioned it was rectified quickly.
Stayed in January 2024
Reviewed: January 18, 2024
Patrick
SpainNothing
Service , location , size and quality of the room , restaurant , nice attentions ( gift for birthday)
Stayed in January 2024
Reviewed: January 7, 2024
Shirley
United KingdomElectric toothbrush charging points would have been useful, but I can't really fault anything else.
We have been fortunate to stay in some extremely expensive hotels in our time and have not received the kind of service we did here. I would thoroughly recommend this hotel.
Stayed in December 2023
Reviewed: January 4, 2024
Barbara
United KingdomNothing
Excellent breakfast with great service and able to supply my diatary needs. All staff were exceptional and professional. A credit to Lani. The suites were exceptional. Will definitely return.
Stayed in December 2023
Reviewed: December 17, 2023
Udhyam
United KingdomEverything about the hotel
Stayed in December 2023
Reviewed: December 16, 2023
Manfred
IrelandCan’t really think of anything
Congratulations to management and team. They have created something remarkable.
Stayed in December 2023
Reviewed: December 5, 2023
Carlos
PortugalThe attention to detail and hospitality
Stayed in December 2023
Reviewed: December 1, 2023
Bernie
IrelandWould have preferred to be on the 2nd floor we were on the ground floor it was not very private other than that everything was excellent 👍
Stayed in October 2023
Reviewed: November 21, 2023
Ronald
United KingdomCan’t think of one thing
From start to finish we were made to feel special. The food and service was fabulous and the location fantastic. The thought that had gone into customer care was second to none. It isn’t cheap at Lanis but you get what you pay for.
Stayed in November 2023
Reviewed: November 19, 2023
Amy
United KingdomIt was so clean & beautiful
Stayed in September 2023
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