Online check in arrangements were cumbersome and didn’t work for us. Office staff were amenable but going via the office with our bags was awkward. The apartment is a bit worn in places. And a clothes airer would have been very helpful.

Fantastic location in a great neighbourhood. Ideal for two couples. Apartment was comfortable and reasonably well equipped.

Stayed in April 2024

Clean, spacious and had everything we needed, including a terrace

Stayed in April 2024

Checking in at a different address was awkward - I arrived tired after a long trip with luggage. I don’t like access using codes … and sure enough the main door, which was a little sticky refused to open on one occasion, luckily for us we were not returning late and the matter was swiftly resolved by ringing the office which is open until 10.00 p.m. (friendly and efficient). What if it had been the following night when we returned late from a flamenco evening? Supply of toilet paper could have been more generous!

Pleasant neighbourhood close to the centre but with a life of its own - Madrid museum and Romanticism museum; excellent market, tube nearby, lively restaurants. Recommend a visit to the Madrid Museum which offers a good introduction to the capital.

Stayed in April 2024

For us, there was nothing not to the like - the property is exactly what we were looking for

Brilliant location! Apartment is very clean and tidy and has everything you need for a comfortable stay in the city. Lovely to have the doors open to the street to let the light and air in - and the bedroom is at the interior so no noise at night. Easy access using codes so no need to collect or remember keys, all sent via WhatsApp so nice easy check in. Would definitely stay again.

Stayed in April 2024

The appartment on the 1st floor is a bit dark in the morning. Some of the furniture is a bit dated but otherwise fully functional.

Our family of 3 enjoyed the apartment very much mainly due to its location which is in a very vibrant part of the city, close to lots of shops and restaurants but on a quiet road. A clean appartment with a very good quality mattress, bed linen and towels. All basic necessities were available in the kitchen. Electronic key very convenient for our family of 3 as it allowed flexibility of access.

Stayed in April 2024

Spacious and comfortable

Stayed in April 2024

Decor needs to be reviewed

Loved the location,apartment was very nice but just could do with a freshen up,quick coat of paint would help.overall we had a really good time.

Stayed in February 2024

Location, size of apartment. Comfort. No

Stayed in April 2024

the tv isn't a smart tv. we were on the 5th floor, and lift only goes to the 4th floor. we had to walk up the last floor, which wasn't good.

the location is great, flat size and comfort was ideal. Kitchen has coffee, tea, sugar and salt which was really useful. Flat was warm and we had enough bedding and kitchen equipment. comms with reception was very good before check-in so we didn't struggle to find and open flat.

Stayed in March 2024

Big clean bathroom and the second bed had a fold out sofa bed, was very comfortable and already made. Nice and quiet.

Stayed in March 2024

If was kind of difficult opening the door with the code

It is very comfortable, has a lot of space and also has a perfect location

Stayed in March 2024

Loved the location, and having my own little apartment while I stayed there. Reasonably quiet.

Stayed in March 2024

Towels nice Sheets nice Bathroom small amount of mold Check in tricky as we did not do the day befor check in thing had not read the email from you.

No breakfast

Stayed in March 2024

Shower probably needs redoing eventually and can be a little slippery. No real issues, just be mindful. Shower not adjustable for different heights.

Great apartment as shown in photos. Good location. Bathroom good size, shower pressure average, hot water. Lift. Would stay again. Walking distance to all sights.

Stayed in March 2024

Instructions for safe would have been useful. A lamp in living room would be nice.

Nice and big and the location was fabulous. Love having the balcony windows.

Stayed in March 2024

Fabulous location for shops and restaurants and all that Madrid has to offer but it was so quiet and calm at night

Stayed in March 2024

Decor looks a bit tired

Location Warm Facilities good

Stayed in March 2024

Nothing

Clean and had all the amenities we needed. Central.

Stayed in March 2024

can't think of anything

self catering. location great. it was what we needed.

Stayed in February 2024

Nothing to complain about, everything was perfect in addition to the very spacious apartment. The heating was working perfectly, everything was as expected or even better.

I was on the last floor, I already stayed in this building but never in this flat. It has a very nice terrace that should be a pleasure to use if it is not winter. The isolation of the flat was also perfect, I did not feel I was on the last floor.

Stayed in January 2024

It can be cold in winter, in case you open the window a bit to get some air inside. There’s AC so this won’t be an issue in summer time.

The location and bed. Everything is correct as described.

Stayed in January 2024

Later at night we were still up and did never exceed talking volume, yet we still got WhatsApp messages with a picture of a graph telling us exactly how much too loud we were. That felt strange.

Perfect location, spacious flat, easy access with codes

Stayed in November 2023

The flat was a little bit old.

Location :)

Stayed in October 2023

Lack of dryer for your clothes, not sufficient cleaning products in kitchen, cannot store the luggage for few hours after checkout(can ofcourse store at their reception area which is 10 mins walk but is extremely inconvenient if you have kids, heavy suitcases and stroller etc), option of late checkout or checkin, small shower cabin. My apartment heating system had a malfunction but quickly fixed by the service department the next day. Free cleaning service for more than 2 days of stay would have been appreciated. They had paid service otherwise.

Facilities, location just 3 mins from metro and cafe and grocery stores very near, customer service, elevator to reach the property, security system at each entry point, all required equipment for a short stay with family, sufficient cutlery to cook, air conditioner in each room….etc

Stayed in October 2023