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Alfredo Marqueríe, 43, Fuencarral-El Pardo, 28034 Madrid, Spain
5 May 2016
눉A lot of things that were promised in our reservation were not available. We were supposed to receive very fast internet, but we only received 6 Mbit/s download speed (not enough for streaming or normal Facebook use). The complimentary Nespresso machine didn't work. There was an outdoor pool; with 32 degrees Celcius we had expected it to be open, but it was closed "because it was too cold". The spa cost €15,- per person, per hour - with an additional €3,- for a swimming cap, which was not at all worth the money for the facilities they offered. The air conditioning did not work at all (well, it took 12 hours for the room to cool down a little bit). The Smart TV was indeed in the room, but none of the smart functions were available as it couldn't connect to the internet in any way. When we went to leave, we asked for the official complaint card (they had those), and the staff didn't inquire after the reason why, but instead gossiped about us in Spanish (we understood, lady.). When we handed it back in and left, they said nothing and just did what they were doing. We left our contact details on the card a month ago, but still haven't heard anything from them.
눇The bed was very comfortable, and the bath and rain shower were great.
27 April 2016
눉Aux cable for the speakers, for the iPhone input option- reception didn't have any
눇Bed was amazing and the suite was great
30 April 2016
눇location is not as good as the hotels in the city center, but also easy to take the metro to go to the downtown. facility is good! Staff is also nice to us
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