I am very upset to say that when I was leaving I noticed a personal item of mine was missing (my long jeans). I reported it to the reception and after calling to ask if anything was found nothing much was done. I asked if I least a report of it could be made but nothing. The receptionist just said “what can I do?”. This is such a shame because beyond this my experience of the hotel was lovely. I hope they can deal with a situation like this better next time.

I thought the property was lovely as were the staff. Balcony was so pleasant to stay on during the day and evenings.

Stayed in April 2024

The hotel is rather dated and some of the facilities could use an update, including some accessibility upgrades. There was also some misrepresentation (or maybe just mistranlation) on Booking - my room was described as having both a bathtub and a shower but that was not true.

Considering the variety available at each meal, the quality of the food was consistently more than acceptable - I was never really woed, but there was always something available to suit my taste. I think on a long stay it might get a bit repetitive eventually, they seem to cycle through dishes pretty quickly. But by far the best aspect of the hotel is the location, if you're there to enjoy the varied nightlife at YUMBO.

Stayed in March 2024

The staff in the restaurant is sometimes not at all busy but is nevertheless not paying attention to you.

This hotel has a perfect loction for any one that likes to go downtown to the bars and entertainment. It's realy close to the center of the fun.

Stayed in April 2024

The shower runs from too hot to cold and back every few seconds. Food in the restaurant dinner buffet is repetitive. The beds around the pool are packed together very close to each other - and unless you are down before breakfast there aren’t many left. You need to be alone and happy to sit inches from strangers, without a parasol.

The rooms are small, but lovely. They are cleaned every day, and the whole hotel is spotless. The staff are very friendly and helpful.

Stayed in April 2024

Noise from nearby Yumbo centre was occasionally intrusive. Relatively compact pool area, so not a huge number of sun loungers, and not always possible to find one in the sun unless you’re up early to beat the ‘Towel bookers’ so frustrating to have to sit in the shade while booked loungers in the sun are unoccupied.

Amazing staff, very helpful and accommodating Breakfast buffet is something to behold!! 😁 Secure WiFi for remote working is fast and reliable, with dedicated workstations for guests.

Stayed in March 2024

The amount of stairs to get down to the hotel and once inside more stairs and even more to reception - very difficult with heavy luggage. As a single room occupancy person I objected, not for paying for a double room, but paying for two breakfasts, I brought this up with the reservations manager, but there was no give. It would have been nice to have been offered a couple of lunches or dinners to recompense, particularly as I could have brought someone off the street in for breakfast as I was paying for two.

Excellent breakfast, great variety. Could do with a separate hot water system for those who want tea instead of having to wait for the coffee drinkers. Staff great .

Stayed in March 2024

Nothing

Pool and location

Stayed in February 2024

Not a fan of two beds put together to make a double bed.

The staff were amazing, the guy at the redemption was extremely lovely.

Stayed in March 2024

Lounges to get reserved early, and the hotel doesn’t do anything meaningful about it, having said that I didn’t have any problem getting one

Beautiful room overlooking the wonderful pool area. Great breakfast with loads of variety

Stayed in February 2024

Food was bad .. not a lot off choice and very bland - tinned fruit what hotel serves tinned fruit

Great location

Stayed in February 2024

Swimming Pool, Bar, Breakfast, Staff, quality

Stayed in February 2024

the air con was not very cold

the fridge, the bed was comfortable, decent view, very clean

Stayed in February 2024

Steam rooom didn’t work for 2 weeks even though staff informed. Sauna very small. Breakfast and Pool very crowded

Room balcony pool staff bed bar ccsfe

Stayed in February 2024

My room can hear noise from the street.

Nice location, friendly staff, breakfast.

Stayed in February 2024

The dinner was ok but not varied.

The location of the hotel and very clean

Stayed in February 2024

Hyper overvigilant Pool attendant upsetting customers with sunlounger towel removal when they had gone for breakfast after 10 am. Very poor attitude, I know several different people around the pool made complaints about him.

Everything from check in to check out. The food and service was excellent from choice to quality. Lovely room, balcony and bathroom. Attentive maid service and cleaning. Bar and restaurant manager and staff were so friendly, welcoming and hard working. Great location. Our second visit.

Stayed in February 2024

- breakfast buffet just ok. ‘Hot’ food wasn’t hot. Salad items v poor quality. - we were served by a surly man at the pool bar and the drinks were awful. Coke out of a gun and cheap, non branded spirits.

Very clean hotel and great location for our needs ie next to the Yumbo centre.

Stayed in January 2024

Dinner could be better but overall was good

The staff is amazing. They are lovely and really try to make your stay even better

Stayed in December 2023

very poor gym facilities

Friendly staff

Stayed in January 2024

Great location, in the heart of things but feels a quiet oasis around the pool. Restaurant food excellent - fresh and varied choice. Staff very attentive.

Stayed in December 2023

We would have preferred a room with a pool view, has requested. We had the option of moving halfway through our holiday but decided not to. The room we had was fine, no major issues. One or two of the staff appeared very unfriendly.

Location and most staff where very friendly. There was a good selection of foods for all meals.

Stayed in October 2023

Nothing apart from guests reserving sun bed with towels.

The location and the friendly staff.

Stayed in October 2023

no favility for charging electric rented mobility scooter. had to use their hotel next door with for someone with mobility problems is too far away

food very good at all meals breakfast and dinner

Stayed in October 2023

Nothing not to like, big, modern enough hotel, good breakfast, didn't use the pool or anything, free car parking.

Stayed in October 2023