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  5. Reviews of NH Collection Madrid Palacio de Tepa

Reviews of NH Collection Madrid Palacio de Tepa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

San Sebastián, 2, Madrid City Center, 28012 Madrid, Spain

#137 of 428 hotels in Madrid

Guests' Choice

Review Score

Based on 482 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.6

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    8.1

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 29, 2024

    10
    Lovely hotel, great ocation, walked to all the major spots - would recomend
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with View
    • Stayed 4 nights

    I have know better breakfasts. That's it.

    The room was really well appointed, very comfortable and everything you could need The concierge and guest relations staff were excellent

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Charming, business-friendly, convenient and elegant - hits all the right notes
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Its my favorite hotel, fantastic location in Letras, with museums, jazz bar, flamenco bar, Plaza Mayor, restaurants and hammam all close by! personal staff, business friendly though got the charm of a converted palace, rooms further newly renovated and even nicer. Breakfast is amazing, just a lovely hotel

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Great option in center of Madrid
    • Leisure trip
    • Couple
    • Junior Suite with sofa
    • Stayed 3 nights
    • Submitted from a mobile device

    Room could use some touch ups

    Great common areas, staff and breakfast

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    i will stay here next visit.
    • Business trip
    • Group
    • Junior Suite with Sofa Bed
    • Stayed 2 nights

    TV was not working, no parking

    good walking area, surrounded by boutiques shops.

    Stayed in February 2024

  • Reviewed: March 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    8.0
    i'd recommend coming here to friends, good location.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    bathroom a bit tired.

    location of hotel and breakfast, friendly reception staff.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    Junior Suite with sofa
    • Leisure trip
    • Solo traveler
    • Junior Suite with sofa
    • Stayed 5 nights

    Bathroom size is relatively smaller to the overall room size.

    I stayed for 5 days in a Junior Suites (45 sm), the suites are either split level (Duplex), or on a single floor level with curved ceilings. I had the single floor level suite with sofa. The bathroom had rain shower without bathtub. The windows were distinctive of curved “black steel” French windows, with white wooden doors functioning like curtains (shut the door to enjoy privacy). My suite was on the 1st floor and with a close view of the street. The room was classic and grand. I really liked the electric towel drying rack, with temperature control mounted on the wall which functions from 7 pm - 10 am for any quick washes. Overall, great stay. Quiet hotel. SEE photos

    Stayed in March 2024

  • Reviewed: February 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They said that they have gym and spa,gym is so small and some equipment is broken and dont work,and spa its not in the hotel you need to go somewhere else and 30 euros is per each person…

    Location is so good.

    Stayed in February 2024

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    Too noisy at night

    Central

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Had a wonderful holidays in an exceptional chic , classy hotel .
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 11 nights
    • Submitted from a mobile device

    The property was so cozy, modern and classic at the same time . I felt at home and all staff were just amazing . Its location is so central to reach all Madrid ! The room service was great, clean, comfortable. Breakfast was well balanced, everything was tasty and done with extreme delicacy. Not to miss.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    The staff at this facility were top notch…. They will always be a reason to return❤️
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bedroom facilities were a little tired and in need of some repair and upgrades. It did not detract from our enjoyment.

    STAFF AND LOCATION WERE EXCELLENT

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Comfortable, central and accommodating.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights

    I took this specific hotel because it said it has a spa, which was important to me in this trip. When I arrived to the hotel I discovered that the Spa isn't actually part of the hotel. It was part of a gym and was small, without an option to really stay there an enjoy the facilities, but mainly as a functional spa to spend a few minutes in (which I was charged for). Given this was my main reason for selecting this hotel, this was disappointing. I would advise the hotel owners to write this detail clearly in their hotel description/facilities, to align with guests expectations.

    The stuff was extremely accommodating and nice and the location was great, right at the center and close to many of the main attractions.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    We couldn't control the airconditioning/heating. Couldn't fill the bath - tap not working properly. Would have been nice to have had an armchair.

    Breakfast and location were excellent. And our room was very queit.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    10
    Great overall stay
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location/ really quiet inside / helpful and kind staff

    Stayed in November 2023

  • Reviewed: November 9, 2023

    9.0
    Good value for a really nice hotel!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Can’t think of anything.

    The staff very helpful. The breakfasts were excellent. The location, 15 minutes by foot from the Prado and Thissen museums was a plus. Also for only 13 euros you have access to a nice gym with sauna, steam room and pool with very good equipment. The gym is across from the hotel, a 2 minute walk!

    Stayed in November 2023

  • Reviewed: November 8, 2023

    10
    Excellent stay, hotel facilities and staff are fantastic
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing everything was excellent

    Hotel and rooms lovely, very clean, spacious and comfortable. Excellent facilities

    Stayed in November 2023

  • Reviewed: October 19, 2023

    8.0
    Could had been better if we were given the room type we reserved and paid for,
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a very dark and unconventional room … on the top floor with a slope ceiling Thad forced you to bend over to avoid hitting your head…. That was not the type of room we selected and pay for in our reservation.

    Great location and good facilities condition.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite with Sofa Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast is good enough, buffet is excellent BUT omelette for order is small, non tasty at all. Also, the breakfast space is not a 5*hotel.

    Clean room, great shower

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Thanks Patricia
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast need improvement, no various choices

    Special thank to Patricia Carreno “ Guest relations “ which help me and upgraded my room to good view one as free of charge Location was fantastic , clean rooms

    Stayed in October 2023

  • Reviewed: October 13, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite with sofa
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location right in the middle of everything. We were able to walk everywhere we wanted to go.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    9.0
    Over all stay experience was good except the breakfast
    • Leisure trip
    • Group
    • Premium Double or Twin Room
    • Stayed 3 nights

    The location was excellent, but the breakfast was the worst and no more food option was not there as I prefer to to eat Halal food.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    10
    Perfect location, clean rooms and wonderful staff
    • Leisure trip
    • Group
    • Junior Suite with sofa
    • Stayed 3 nights

    AMAZING!!! Everything was wonderful. Before my stay the staff was very fast in replying to my messages and any questions I had. Upon arrival the room was ready before the check-in time, the check-in was done very fast by Daniel ( who was also really friendly ) Our luggage's were brought up by Jonathan, afterwards we were given an explanation on our room. Jonathan was very lovely and very friendly. The room was clean and exactly like the pictures. During our stay the service was also very amazing, if we called for amenities or room service it was done in a timely manner. The breakfast was wonderful you have a lot of options and they can make an omelet as well. We were also assisted by the lovely guest relations manager ( a gentleman with a beard ) with our questions regarding the Palace. When we were ready to leave Maria set us op with a taxi and another member of staff ( my apologies I did not see your name ) offered a wake-up call. Overall wonderful staff , a perfect room and great location very close by the city Centre. Would definitely come back!

    Stayed in September 2023

  • Reviewed: October 1, 2023

    9.0
    Wonderful hotel in a great location
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The lighting in the bathroom was too dim.

    Rooms was clean, spacious, nicely decorated, and comfortable. It had a good space to open your luggage and had good storage.

    Stayed in October 2023

  • Reviewed: September 17, 2023

    9.0
    Best location, excellent breakfast and great staff. Would stay again
    • Leisure trip
    • Group
    • Junior Suite with Sofa Bed
    • Stayed 5 nights

    the room with the stairs was semi inconvenient

    Waitresses were super professional and kind. Staff was excellent overall. I did not like that my room had a stairs but it was fine. Best location ever. The archaeological ruins behind and under the hotel were super cooll. I really enjoyed this hotel.

    Stayed in September 2023

Showing 1 - 25

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