San Sebastián, 2, Madrid City Center, 28012 Madrid, Spain
#137 of 428 hotels in Madrid
Guests' ChoiceBased on 482 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.4
Value for money
8.1
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 29, 2024
Charles
United KingdomI have know better breakfasts. That's it.
The room was really well appointed, very comfortable and everything you could need The concierge and guest relations staff were excellent
Stayed in March 2024
Reviewed: March 25, 2024
Deblina
United KingdomIts my favorite hotel, fantastic location in Letras, with museums, jazz bar, flamenco bar, Plaza Mayor, restaurants and hammam all close by! personal staff, business friendly though got the charm of a converted palace, rooms further newly renovated and even nicer. Breakfast is amazing, just a lovely hotel
Stayed in March 2024
Reviewed: March 18, 2024
Geoffrey
United States of AmericaRoom could use some touch ups
Great common areas, staff and breakfast
Stayed in March 2024
Reviewed: March 14, 2024
Fughom
Saudi ArabiaTV was not working, no parking
good walking area, surrounded by boutiques shops.
Stayed in February 2024
Reviewed: March 13, 2024
Pauline
IrelandExcellent location.
Stayed in February 2024
Reviewed: March 8, 2024
Kate
United Kingdombathroom a bit tired.
location of hotel and breakfast, friendly reception staff.
Stayed in March 2024
Reviewed: March 5, 2024
Ghadeer
KuwaitBathroom size is relatively smaller to the overall room size.
I stayed for 5 days in a Junior Suites (45 sm), the suites are either split level (Duplex), or on a single floor level with curved ceilings. I had the single floor level suite with sofa. The bathroom had rain shower without bathtub. The windows were distinctive of curved “black steel” French windows, with white wooden doors functioning like curtains (shut the door to enjoy privacy). My suite was on the 1st floor and with a close view of the street. The room was classic and grand. I really liked the electric towel drying rack, with temperature control mounted on the wall which functions from 7 pm - 10 am for any quick washes. Overall, great stay. Quiet hotel. SEE photos
Stayed in March 2024
Reviewed: February 5, 2024
Jurić
CroatiaThey said that they have gym and spa,gym is so small and some equipment is broken and dont work,and spa its not in the hotel you need to go somewhere else and 30 euros is per each person…
Location is so good.
Stayed in February 2024
Reviewed: January 25, 2024
Ian
United KingdomToo noisy at night
Central
Stayed in January 2024
Reviewed: January 2, 2024
Katia
QatarThe property was so cozy, modern and classic at the same time . I felt at home and all staff were just amazing . Its location is so central to reach all Madrid ! The room service was great, clean, comfortable. Breakfast was well balanced, everything was tasty and done with extreme delicacy. Not to miss.
Stayed in January 2024
Reviewed: January 2, 2024
Donald
PortugalBedroom facilities were a little tired and in need of some repair and upgrades. It did not detract from our enjoyment.
STAFF AND LOCATION WERE EXCELLENT
Stayed in December 2023
Reviewed: December 5, 2023
Natalie
NetherlandsI took this specific hotel because it said it has a spa, which was important to me in this trip. When I arrived to the hotel I discovered that the Spa isn't actually part of the hotel. It was part of a gym and was small, without an option to really stay there an enjoy the facilities, but mainly as a functional spa to spend a few minutes in (which I was charged for). Given this was my main reason for selecting this hotel, this was disappointing. I would advise the hotel owners to write this detail clearly in their hotel description/facilities, to align with guests expectations.
The stuff was extremely accommodating and nice and the location was great, right at the center and close to many of the main attractions.
Stayed in December 2023
Reviewed: December 4, 2023
Simon
United KingdomWe couldn't control the airconditioning/heating. Couldn't fill the bath - tap not working properly. Would have been nice to have had an armchair.
Breakfast and location were excellent. And our room was very queit.
Stayed in November 2023
Reviewed: November 21, 2023
Vincent
FranceLocation/ really quiet inside / helpful and kind staff
Stayed in November 2023
Reviewed: November 9, 2023
Arthur
United KingdomCan’t think of anything.
The staff very helpful. The breakfasts were excellent. The location, 15 minutes by foot from the Prado and Thissen museums was a plus. Also for only 13 euros you have access to a nice gym with sauna, steam room and pool with very good equipment. The gym is across from the hotel, a 2 minute walk!
Stayed in November 2023
Reviewed: November 8, 2023
John
United KingdomNothing everything was excellent
Hotel and rooms lovely, very clean, spacious and comfortable. Excellent facilities
Stayed in November 2023
Reviewed: October 19, 2023
Ernesto
United States of AmericaWe had a very dark and unconventional room … on the top floor with a slope ceiling Thad forced you to bend over to avoid hitting your head…. That was not the type of room we selected and pay for in our reservation.
Great location and good facilities condition.
Stayed in October 2023
Reviewed: October 19, 2023
Elena
United States of AmericaBreakfast is good enough, buffet is excellent BUT omelette for order is small, non tasty at all. Also, the breakfast space is not a 5*hotel.
Clean room, great shower
Stayed in October 2023
Reviewed: October 17, 2023
Samer
Saudi ArabiaBreakfast need improvement, no various choices
Special thank to Patricia Carreno “ Guest relations “ which help me and upgraded my room to good view one as free of charge Location was fantastic , clean rooms
Stayed in October 2023
Reviewed: October 13, 2023
Gail
United States of AmericaGreat location right in the middle of everything. We were able to walk everywhere we wanted to go.
Stayed in October 2023
Reviewed: October 6, 2023
Zameel35
IndiaThe location was excellent, but the breakfast was the worst and no more food option was not there as I prefer to to eat Halal food.
Stayed in October 2023
Reviewed: October 2, 2023
Goudland
NetherlandsAMAZING!!! Everything was wonderful. Before my stay the staff was very fast in replying to my messages and any questions I had. Upon arrival the room was ready before the check-in time, the check-in was done very fast by Daniel ( who was also really friendly ) Our luggage's were brought up by Jonathan, afterwards we were given an explanation on our room. Jonathan was very lovely and very friendly. The room was clean and exactly like the pictures. During our stay the service was also very amazing, if we called for amenities or room service it was done in a timely manner. The breakfast was wonderful you have a lot of options and they can make an omelet as well. We were also assisted by the lovely guest relations manager ( a gentleman with a beard ) with our questions regarding the Palace. When we were ready to leave Maria set us op with a taxi and another member of staff ( my apologies I did not see your name ) offered a wake-up call. Overall wonderful staff , a perfect room and great location very close by the city Centre. Would definitely come back!
Stayed in September 2023
Reviewed: October 1, 2023
Miriam
CanadaThe lighting in the bathroom was too dim.
Rooms was clean, spacious, nicely decorated, and comfortable. It had a good space to open your luggage and had good storage.
Stayed in October 2023
Reviewed: September 17, 2023
Sonia
United States of Americathe room with the stairs was semi inconvenient
Waitresses were super professional and kind. Staff was excellent overall. I did not like that my room had a stairs but it was fine. Best location ever. The archaeological ruins behind and under the hotel were super cooll. I really enjoyed this hotel.
Stayed in September 2023
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