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Ferreras, 1, 35008 Las Palmas, Spain
July 25, 2016
눉The cleaning staff does an absolutely horrible job at cleaning. Not horrible in terms of results, but a horrendous noise. Each morning, depending on your room's location and on your luck, they start slamming the furniture around, dragging it on the floor and throwing it around, anytime between 08.00 and 09.30. Never in the entire world have I seen such a noisy cleaning staff - the walls seem to be paper-thin as well. I actually looked at what is happening in the next door room, only to see that the cleaning lady was putting all the furniture in the room on the bed, cleaning the floor and then throwing it back and dragging it to its place. This takes some 20-30 minutes in each room. We have told the front desk about the issue and they said that they'll talk to the cleaning staff not to start before 09.30 on our floor - the 5th. That lasted for a day or two and we were back to a rude awakening at 08.00-09.00. After yet again talking to the front desk and mailing their corporate addresses in mainland Spain, we were upgraded to a room on the 9th floor. Not only was the terrace awesome, but there was also a bonus to keep in min for all visitors. Cleaning only starts after 12.00 on the 9th floor. It was a welcome and much expected move by us and we appreciate it, while also keeping in mind that it only covers the problem, not solving it for the other hotel guests. Also, while this cannot be pinned on the hotel staff in any way, the hotel tends to get noisier on week-ends, when Spaniards and other tourists fully book the hotel. Again, a bit of soundproofing could work like a charm.
눇The hotel is located perfectly, a stone's throw from the beach, close to Mercado del Puerto, literally on the beachfront promenade. The rooms are decent, with an extra bonus for the terraces available for the doubles and suits on the 9th floor. The front office staff is helpful - but that may depend a bit on who you're talking to. All in all, the front-end staff will make up in positive experience and cover for the poor job of the cleaning staff.
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