Paseo del Prado, 48, Madrid City Center, 28014 Madrid, Spain
#216 of 436 hotels in Madrid
Guests' ChoiceBased on 808 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
9.0
Value for money
7.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
English
United KingdomDouble Room was certainly on the small side (helped a lot by the lovely balcony). There was a mini bar, but no coffee making facilities at all, so had to go out of hotel on morning for a coffee. Only McDs close by.
Great location on Paseo del Prado. Close to Atocha, the Prado and straight line up to the Bernabeu. We were pleased to have a lovely balcony up on the 7th floor which made a big difference as the rooms were small. The tennis players from the Madrid Open were there which also added a bit to the mix.
Stayed in April 2024
Reviewed: April 22, 2024
Dennis
United States of AmericaI had two separate reservations on two different dates through booking.com. the first one the room was comfortable and larger. Then, in the second reservation (10 days later). The room was smaller. I asked the reception, why? she tole me that the first reservation was for the superior room and the second one was for the standard room. I checked my bookings on booking.com. I paid the price for both reservations. Why I got two different level of rooms? I didn't ague with her, but very unhappy and didn't think she was correct. I must say that she was nice and not mean.
For me, the location is perfect. Because it i so close to the train station.
Stayed in April 2024
Reviewed: April 22, 2024
Jesus
Costa RicaBreakfast could be better. Waiters are bit unfriendly
Location is great. Very clean
Stayed in April 2024
Reviewed: April 21, 2024
Sinanko
TurkeyVery clean room with quality materials but it was extremely small, like a micro room. Only it was bigger! At this price we expected a normal size room
A very clean and well managed hotel at a great location. Staff went beyond their normal duty to make our experience better
Stayed in April 2024
Reviewed: April 18, 2024
Emily
United KingdomThe wooden spoon provided at lobby at night was too flat and could not use as drinking soup. The lights are a little bit not enough inside the room.
The welcome bar is nice, I love the big pink marshmallows and the fruit water! Was very surprised the lounge provided football viewing, and enjoyed the service at the lounge a lot. There was a security lady that learns a lot of languages, she is very helpful and nice, we all loved her =)
Stayed in April 2024
Reviewed: April 18, 2024
Jorge
United States of AmericaProperly located and well kept.
Stayed in April 2024
Reviewed: April 15, 2024
Hande
TurkeyRooms are very small
Grat separation of bathroom and toilet. Great idea.
Stayed in April 2024
Reviewed: April 14, 2024
Mai
VietnamGood breakfast, friendly staffs, excellent location.
Stayed in April 2024
Reviewed: April 9, 2024
William
United KingdomRoom needs decorating
Location
Stayed in April 2024
Reviewed: April 8, 2024
Maria
United States of AmericaBreakfast was not included and was pricey, 50 euros for two.
The staff was very friendly and helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Ricardo
United States of AmericaLocation
Stayed in March 2024
Reviewed: April 6, 2024
Dennis
United States of AmericaOnly two nights. Not enough to evaluate.
Not disappointed.
Stayed in April 2024
Reviewed: April 5, 2024
Kerry
AustraliaRoom was small and had little natural light. The pillows were very flat but housekeeping happily delivered extra ones.
Staff were friendly, location was convenient, room was comfortable and shower was particularly good. Very good value.
Stayed in April 2024
Reviewed: April 5, 2024
Yong
SingaporeNothing
Very nice hotel fascade with good clean rooms. The location was also good for travellers who need easy travel to n fro airport
Stayed in March 2024
Reviewed: April 3, 2024
Zsolt
HungaryStaff was very kind
Stayed in March 2024
Reviewed: April 2, 2024
Heneghan
GermanyBeds not the most comfortable, pillows a bit thin.
Great location for station, Prado etc. Breakfast was excellent. Very clean. Staff friendly and professional.
Stayed in March 2024
Reviewed: March 29, 2024
William
United States of AmericaBeautiful room. Very comfortable and well appointed. The staff was outstanding. The location is perfect.
Stayed in March 2024
Reviewed: March 28, 2024
Juanfernando
ChileLocation was great, restorant was nice!!
Stayed in March 2024
Reviewed: March 22, 2024
Alexander
SpainEven though the bed were excellent, bed pillows felt old and very uncomfortable. This is my only negative comment about or stay.
Cleanliness, general room comfort and excellent staff service. In addition location for the people travelling by train is ideal.
Stayed in March 2024
Reviewed: March 18, 2024
Mandy
United KingdomGreat breakfast, helpful staff and a nice size room. The staff went that bit beyond as I'd forgotten my plug adaptor and they found me one.
Stayed in March 2024
Reviewed: March 15, 2024
Andrea
BelgiumEverything was great only the elevator was little bit slow
Modern and well located hotel, close to park and restaurants
Stayed in March 2024
Reviewed: March 11, 2024
Bruce
United KingdomExcellent location near to Atocha train station, the botanic gardens and the wonderful building that is Caixa Forum.
Stayed in March 2024
Reviewed: February 15, 2024
Maxime
FranceOverall quality, the huge terrasse. Location near Atocha station, major museums and not far from central Madrid
Stayed in February 2024
Reviewed: February 11, 2024
Davor
CanadaThe room is very nice and modern but very small. No coffee machine and pretty expensive. Interestingly, a huge flat screen TV (one of the biggest I've seen in hotels) for such a small room - not necessarily bad :) )
Excellent and convenient location near railway station, 20 minutes walk to the center of Madrid. Modern, clean hotel, friendly staff. We had a quiet room on the top floor with the terrace overlooking a beautiful park, just wish the weather was nicer so we can fully use it !
Stayed in February 2024
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