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Carretera del Arenal, 28, 07610 Playa de Palma, Spain
7 April 2016
눉We found the air conditioning difficult to operate. There were no instructions in the information manual, in the room. I went down to reception to ask one of the receptionists how to operate it, and she told me the controls were on the wall beside the door. She did offer, that her colleague could come to help, but I was so shocked at her bold attitude, I declined the offer. On checking out, the same receptionist was on duty, but was answering a phone call. We waited patiently for 8 minutes until she finished the call. By this time, other guests were waiting to check out also, so she asked another member of staff to assist at the desk. As soon as she started dealing with us, the telephone rang and she answered it, so we were ignored, and delayed further. Not really the service that we expected from a 5 star hotel! Every other receptionist we dealt with, and every other member of staff, exceeded our expectations.
눇Superb hotel in a great location. Very comfortable beds. Beautiful spa facilities.
5 April 2016
눉Far too much attention given to German tourists and the resort or arenal has been made into a mini Munich with some unsavoury people preying on tourists make sure you can handle yourself
눇The service and attention to detail was exceptional and the food as good as anywhere in the world. A 5 star place and worth a visit
5 April 2016
눉The room service food can be better.
눇The Junior suite is fantastic and totally worth the extra money, it's comfortable and spacious. The view from the terrace is wonderful, and the long chairs allowed for a great drink in the terrace every evening. Best in Palma
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