The Air Conditioning did not work properly, making the room quite warm

Neat room, with confortable bed

Stayed in March 2024

We chose it because it offered separate beds for the kids but when we arrived there was only couch beds. Very disappointing. It could have more pillows too. Very expensive parking.

Very clean and organized Friendly staff Great breakfast

Stayed in April 2024

The setback it’s that you need a transport to move easier, but still we didn’t have and managed walking, renting an electrical scooter or transport apps.

We surprisingly stayed at the room with a bathtub that was just amazing! The view from the window to the garden was spectacular, everything cristal clean, all new, we had an amazing time!

Stayed in April 2024

Spacious room Clean

Stayed in January 2024

Getting a taxi daily was not easy.

Breakfast was okay.

Stayed in January 2024

Restaurant not open on Friday evening.

Comfortable, quiet room with very comfy bed. Lovely bathroom. Very friendly and helpful staff. Secure parking.

Stayed in January 2024

No bar or restaurant at weekend

Lovely room.

Stayed in January 2024

Bathroom not very well maintained

Large and comfortable rooms

Stayed in December 2023

-

Everything

Stayed in November 2023

Availability of airport shuttle. Although the hotel is perfectly reachable by two 8xx busses from the airport, I guess many people would prefer a paid transfer, especially as it's a 4 star hotel and not a budget place.

I liked the assortment of snacks available in the fridge, and the staff kept using Spanish with me (sometimes people assume I know English better and switch)

Stayed in November 2023

Parking outside the hotel could be tricky, but you do have some spaces a little bit further away.

Great Hotel, with very comfy rooms and a nice bar. Very good view. If you stay on the luxury room, it is huge!!

Stayed in August 2023

Its my opinion but when you are paying this much money, in the room must to be teeth brush, slippers and all this things. Also in the room entered someone by mistake)) not comfortable.

It was clean and staff was friendly. Bathroom much beautiful and comfortable than room 😂

Stayed in October 2023

Location to take subway is not the best. Too far away. Also price is high to what the hotel offer.

Very clean and comfortable.

Stayed in October 2023

Precio general por coincidencia feria fruit attectiom

Stayed in October 2023

The location was not great for public transportation, because we had to take taxi back and forth from airport.

Everything about the room was very good (clean, comfortable, excellent amenities).

Stayed in September 2023

The hotel is furnished but not decorated or with any substantial design concept. There is alot of space which is not utilized and this makes the ambience of the hotel 'cold' and unwelcoming upon entering. The rooms are in need of touchups as they are quite worn out and again need some warmth in the design. The male reception staff should smile more and try to be more hospitable towards guests. The location without a car is a bit challenging but as I booked the hotel last minute,I cannot say this is a big problem because if I had a car I would be happy that I had somewhere to park.

I had an issue on arrival but the Manager Susana dealt with it efficiently and swiftly. She did an excellent job of diffusing the situation and I thank her for her excellent service and my upgrade. The room I was in was quiet, very large, comfortable, had a tub with jets for a nice massage and pleasant views. I had a very good rest and was pleased with the overall service provided by the friendly and cheerful room cleaning staff.

Stayed in September 2023

Wish more food options for lunch / dinner and snacks

Staff always willing to help - receptionists accommodating of our sons special needs

Stayed in September 2023

Staff were nice

Stayed in August 2023

Lunch and dinner are so pour

Location and staff are so good also Breakfast !

Stayed in September 2023

Nice hotel in Alcobendas Perfect for work trips Restaurant at dinner has a good selection Good breakfast

Stayed in June 2023

Car park is quite expensive (€17/day)

Very comfortable beds, very clean and modern. Theyve got little fridges in the rooms which can be convenient. Free street parking, which is convenient, but I guess quite busy in the weekdays as many offices in the area.

Stayed in August 2023

Well located, good service, clean and very comfortable beds

Stayed in July 2023

The last floor is a bit warm with temperatures of around 40 degrees in Madrid, but after giving the news to the staff of the hotel, they have changed our room to the second floor - it was way cooler there. So it's not really a disadvantage, but just be careful of the placement of the room :)

I really liked the views outside, the room was spacious and the bathroom was enormous. The room was clean and it had a big wardrobe. I recommend the stay, well spent money! :)

Stayed in July 2023

Excelente

Stayed in June 2023