Plaza de la Lealtad, 5, Retiro, 28014 Madrid, Spain
#6 of 435 hotels in Madrid
Guests' ChoiceBased on 88 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.6
Staff
9.6
Value for money
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 5, 2024
Larkman
SwedenMissed a mirrow on the other side of the door from bathroom and corridor. The tv was unnecessarily dominating the wall, wanted to have a mirror there. Room service good but missing a chair to enjoy the meals sitting properly. Asked help in help desc , needed tickets to Prado, she never came back with information how it went.
Room service. Pool. Main restaurant. Door service.
Stayed in March 2024
Reviewed: February 12, 2024
Sara
GermanyThe Mandarin Oriental Ritz in Madrid surpasses all expectations. The stay was simply magical. The historical architecture of the building, combined with modern luxury, creates an irresistible aura. The staff goes beyond mere hospitality – they create a sense of belonging. The culinary delights are a symphony for the taste buds, and each room is an oasis of tranquility and elegance. The service is not only professional but also infused with a personal touch that makes all the difference. My stay at the Mandarin Oriental Ritz was more than a hotel visit, it was a journey into the world of refined hospitality and unforgettable experiences. This place is not just recommended, it remains etched as an unforgettable memory.
Stayed in February 2024
Reviewed: January 31, 2024
Askanaz
ArmeniaSome minor tiny things could have been better. Coffee from Nespresso machines is not serious for Mandarin, some responds and actions from housekeeping could have been faster.
Evertyhting was almost perfect, corresponding to expectations from Mandarin
Stayed in January 2024
Reviewed: January 20, 2024
Anthony
United KingdomThe staff went above and beyond to make our stay for my wife’s birthday memorable.
Stayed in January 2024
Reviewed: November 20, 2023
Sebastian
United States of AmericaPhone experience with reps; took to long to answer.
The food, lobby, location
Stayed in October 2023
Reviewed: November 1, 2023
Robert
HungaryThere is no Finnish sauna, but I knew that in advance…
100% everything
Stayed in November 2023
Reviewed: October 26, 2023
Giorgio
ItalyNothing
Everything
Stayed in October 2023
Reviewed: October 26, 2023
Maggie
United KingdomThe breakfast service is not good to us. The food is good, but there was no one coming to our table for service. We were waiting for 15 minutes without any one coming to serve, while the waiters kept talking to each other without looking around to pay attention to the customers. Eventually I have to walk to them to ask for orang juice and water which they hold at the place, and the waiter said to me you can't have water here, go back to your table, we will serve at the table. Ok then, I was back at our table, and he turned continuing to talking to others without any service. Don't understand why they ignored us, never has such experience. Hope no one will ever experience it.
The room is super good as Mandarin stands, the location is excellent with walking distance to most places while besides the park it's even more peaceful to have a good rest after a day city walk. The bellman, reception and the concierge are all super nice and helpful.
Stayed in October 2023
Reviewed: October 16, 2023
Hsiehchih
TaiwanThe bathroom marble floor of room 603 has serious water damage, because shower room has no threshold⋯
Perfect in every aspect
Stayed in October 2023
Reviewed: September 25, 2023
Leena
United KingdomThe beautiful interiors, location, impeccable service
Stayed in September 2023
Reviewed: September 17, 2023
Carlos
SpainFantastic set up and room
Stayed in September 2023
Reviewed: May 23, 2023
Richard
United States of Americanothing
spa and service
Stayed in May 2023
Reviewed: February 25, 2023
Malko
FranceNothing, all perfect,
The level of service is very high and professional... I felt welcomed the minute I registered until I left... it's truly a most enjoyable experience that makes you want to come back to spend more time... The Hotel has all the confort you can expect, but the quality of the people makes all the difference... A perfect stay that I look forward to repeat...
Stayed in February 2023
Reviewed: February 4, 2023
Roderick
United Kingdomsumptuous rooms and predictive staff who anticipated your every need.
probably one of the best hotels in the world
Stayed in January 2023
Reviewed: January 9, 2023
Era
ItalyAmazing service, very convenient location and beautiful & spacious rooms!
Stayed in January 2023
Reviewed: November 6, 2022
Amy
United States of Americaincredible hotel with the best staff that really make the stay special.
Stayed in November 2022
Reviewed: October 30, 2022
Fidel
Australiathe drapes of the curtains of the room make a metal sound when they are slid over the tube.
great attention to detail. highly trained staff. great wines and food.
Stayed in October 2022
Reviewed: August 12, 2022
Laurent
Belgiumclean friendly and good food
Stayed in June 2022
Reviewed: July 15, 2022
Bruno
Brazileverything was perfect, our honeymoon was very special and the breakfast is amazing
everything was perfect! this hotel is fantastic, the staff is amazing ( reception and restaurant as well) we were amazed.
Stayed in July 2022
Reviewed: July 11, 2022
Khalid
Qatarnone
everything was perfect
Stayed in July 2022
Reviewed: May 30, 2022
Laurent
Belgiumnothing
clean and friendly
Stayed in March 2022
Reviewed: May 1, 2022
Merten
Germanyn/a
staff, service, attention to detail
Stayed in April 2022
Reviewed: April 6, 2022
Sofia
United Arab EmiratesEverything, from the minute we stepped out of our taxi, was perfect. The staff make this hotel an especially welcoming place to return to after exploring the wonderful surrounding area. We also had the best view from our room. Highly recommended!
Stayed in April 2022
Reviewed: March 9, 2022
Patricia
GermanyUpdate steaming options for smart TV. Internal phone was faulty. So I restored to my iPhone for calls to reception.
Very attentive & friendly staff. High end interior in good taste. Breakfast, high tea or casual meals taken in the lagre glass roofed courtyard really gives you a sense of grandeur, without being stuffy. Perfect balance of elegant hospitality. Location is also perfect. Update
Stayed in March 2022
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