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Valencia, 157, Eixample, 08011 Barcelona, Spain
May 28, 2016
눉Half of the staff know nothing about customer care. We arrived 1 pm, one hour before check-in time and they didn't make our room ready until 2:30. Additionally, we are 2 adults and 2 children (5 years and 7 years). The room i booked was for 2 adults only since there wasn't any other rooms availability. The receptionist told me it is "illegal" to have 4 people in room of 2 people. I asked him what is the solution for this? He told me I'm enforced to get an extra bed in the room, i told him that i don't want the extra bed, then he started lecturing me that he and his hotel administration do not allow this, since it is "illegal" to exceed the maximum number of people per room! And the solution to this is to get an extra bed with 38 Euros! I looked in the hotel policy but i couldn't see anywhere mentions that it is illegal to exceed the maximum number of people.
눇Location was not bad. Half of the staff are good.
May 24, 2016
눉Didn't personally have the breakfast, but it seemed a little expensive.
눇Good location, possible to reach most places on foot. Staff were very friendly. Good value for money in a city where accommodation can be expensive.
May 24, 2016
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