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Plaza de los Mostenses, 11, 5º, Madrid City Centre, 28015 Madrid, Spain
17 August 2015
눉- Smoking room – unfortunately, the room inside the building arranged in the area of active smokers (as inside air vent, so outside from window) and for non-smokers, as we are, it was too difficult to breath, especially when it is +35 outside in summer - Uncleanness – the room wasn’t cleaned properly – only the bathroom looked nice, the living room and in particular the wardrobe inside that room were dirty, thus we were not able to unpack our bags as of dust inside it, further to we’ve noticed a couple of cockroaches in the kitchen not cooking at all. The proper cleaning of apartment is recommended - Payment issue – the payment for the whole period booked asked on the arrival day, which does not comply with servicing in international practice as once the advance payment received (advance in case you’ll not arrive and not stay first day inside the hotel) the payment for other days should be based on the actual living days. That means that the guests should pay each day based on service provided as anything could happen: the guest could decide to go to another city, to move to another hotel, could become ill. That is honest to pay only for what you get
눇- Good location - Nice triple room - The property owner/employees were ready to help
11 August 2015
눉No name of apartment displayed anywhere even the local taxi could not find the place tilkl he rang the proprieter to ask him his location. Even driver got angry and asked the person why name of apartment is not displayed and why no one knows about the place. . no staaff at apartment only recieved with difficulty by non english speaking who managed to connect manager who knew english. Complained to her cooking range, airconditioner in one room, complete pots & pans etc not working/available. Was assured they would be fixed non one came till our stay. Building staaff on ground floor did not speak english and refused to connect to any one. We were left on our own without being looked after. The manager deducted 50% of rent as well as charges for cleaning women when we entered the so called apartment and then we were on our own no one asked us if we needed help or were ok or alive. I have made up my mind to offically complain to the spanish ambassador in pakistan so that the complaint can be sent to the ministry of tourism in spain. Absolutely disssapointed and disguted with my stay not staisfied at all. It was torture staying there. Big disappointment after good stay in grenada, cardoba and seevilla. Shame I dont think we got the apartment which was advertised or false advertisment is given to grab customers aand decieve them.
눇Did not like anything. Total dissapointment
17 August 2015
눉Show is out of order on the last day we stayed there.
눇Everything is good. Recommend to family.
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